What we learned at CCW Executive Exchange: How to turn an ASA cycle from vicious to virtuous
DailyPay
AUGUST 20, 2018
At the 2018 Contact Center Week (CCW) Executive Exchange , the topic of average speed of answer (ASA) seemed to be top of mind for a lot of attendees. The faster an agent answers a customer call, the higher service levels tend to be. According to IBM’s Smarter Workforce Institute. Build Long-Term Employees.
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