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Knowledge management: Fuel for the social enterprise

Bersin with Deloitte

Posted by Steve Lancaster on November 16, 2018. Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. Lots of knowledge, not a lot of management.

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IRS FY 2018 Compliance Priorities Stress Analyzing Failure Trends, Refining Outreach

HR Daily Advisor

Retirement plan compliance priorities for Fiscal Year 2018 released September 28 by the Internal Revenue Service (IRS) indicated the agency’s Employee Plans (EP) unit will emphasize analyzing plan failure trends, refine outreach, and other communications about noncompliance, and enhance its knowledge management program.

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Cisco / Broadsoft Connections 2018 Takeaways

Aberdeen HCM Essentials

Earlier this week, I attended Connections 2018, Broadsoft’s annual user event. As such, it highlighted the ease of integration between its tools, such as the CJP and other enterprise systems, e.g. knowledge management and order management (more on that in the next section).

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Assessing Values in Online Technology Part 4

HR Examiner

Knowledge Management. Financial Wellness. Learning/ Performance. 1,001-5,000. Burning Glass. Recruiting (Workforce). Capacity (jane.ai). Cappfinity (formerly Capp and Co). Recruiting (Assessment). Full Spectrum. 1,001-5,000. Practioner. Full Spectrum. 5,001-10,000. Recruiting (ATS). LinkedIn Learning (Lynda.com). Recruiting (Bot).

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Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Knowledge management : This isn’t a new technology in the CX leaders’ toolbox. Similar benefits are also observed by the contact center. videos, images, podcasts, etc.)

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This Chatbot Developer is Disrupting the R&D Process

HRExecutive

Innovation in 2018 looks a lot different than it did a few decades ago. There is a huge difference between building a chatbot and building an enterprise-grade knowledge-management system.”. It used to be that research and development happened in large organizations under loose governance focused on big ideas.

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Top 10 Technology Trends Set to Disrupt HR

Aberdeen HCM Essentials

However, managing a remote workforce is not a simple task when HR departments are not equipped with the latest technology. In 2018, many anticipate an increase in the number of solutions from technology firms to help with this challenge. In the months ahead, many see data analytics in HR as a must-have resource. Self-service Tools.