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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

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The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas. Zhenshen, China.

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Knowledge Management: What it is and why it matters

ThoughtFarmer

We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. What is knowledge management?

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What is knowledge management strategy?

Twine App

You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. But, if your career history is anything like mine, you’ve worked at a slew of companies who are very bad at handling information. What is a knowledge management strategy?

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge? There is a movement happening between full employment and contractors.

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Why You Should Have an Offboarding Checklist (Plus Examples)

6Q

This process involves so many tasks that having an offboarding checklist is the best way to ensure a smooth and safe offboarding for both company and employee. Managers can leverage knowledge provided by the offboarding process to make changes and help the entire company to grow wiser in hiring and minimise the impact of employee separation.

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The 15 Top Call Center Software Platforms for 2024

Rallyware for Human Resources

In 2024, the ultimate goal is to cut costs and streamline operations as organizations use technology to improve agents’ results, customers’ experiences, and companies’ returns. The Rallyware team has done some research, and narrowed down a selection of 15 top call center software for 2024. What Is a Call Center? and Canada.