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Analytics in HR
MARCH 30, 2023
The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable , and 90% of organizations state that they compete on customer experience alone. In this article, we explore the role of HR in creating an authentic customer-centric culture.
Qualtrics HR
DECEMBER 3, 2021
Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Use experience management to ensure customers don’t feel the fallout of global crises. Key labor statistics. The COVID-19 pandemic.
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HR Brew
APRIL 11, 2024
For Envoy, a firm that provides companies with analytics and insights on their physical workspaces, in-office attendance is key to the business model. After spending several years helping their customers navigate the return to office (RTO), Envoy decided to call its own approximately 250-person staff back into the office.
HR Brew
APRIL 12, 2024
This is what inspired Bjorn Reynolds, founder and CEO of workforce management company Safeguard Global, to pilot a four-day workweek. The Texas-based company was already remote, so he considered what else he could do to retain his 2,000 global employees.
Advertiser: ZoomInfo
For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Sell more with proven templates - Customize our winning email and script templates and add them to your workflows for more wins. Hit your number with 100 Pipeline Plays. Close more deals with these winning plays!
WorkHuman
NOVEMBER 22, 2022
New Workhuman Consulting Practice to address HR challenges and maximize ROI for customers through strategic counsel Framingham, Mass., The post Workhuman Taps Salesforce Veteran Zoe Peterson-Ward as Chief Customer Officer to Drive Company Growth appeared first on Workhuman.
Kazoo
FEBRUARY 15, 2023
However, we couldn’t do what we do without the incredible employees who support and empower our customers every day to improve (work) lives. For our next feature in our Employee Spotlight blog series, we’re highlighting one of our amazing Customer Support Specialists here at WorkTango: Vincent G.
Advertiser: ZoomInfo
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date.
Advertiser: ZoomInfo
The fight to find new customers and retain existing ones is the biggest business challenge for many companies. In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses.
Speaker: Natasha Persad, Co-Founder and CEO of The HRXperts
Delivering a great employee experience is the key to better customer experience, higher productivity, and greater profitability. What some organizations forget is that their employees are their first (and most important) customers. And as our “new normal” continues to evolve, it’s more important than ever.
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Paycor analyzed its customer base of more than 30,000 medium and small businesses nationwide and found that as organizations add benefit plans, there is a significant decrease in turnover. Regardless of the company’s size, those that offer the right mix of benefits outperform the competition.
Speaker: Amy VanHaren, CEO and Founder, pumpspotting
Did you know that most women of childbearing age evaluate a company's family-friendly benefits strategy long before they’re expecting?
Speaker: Jennifer Currence, President, The Currence Group
When a company's retention is low, it affects employee engagement. Together, we will discuss the 3 phases of onboarding, unique concepts to connect with your company's goals, measuring the effectiveness of your program, and how you can use onboarding to positively affect the employee engagement of the entire organization.
Speaker: Idan Shem Tov, Heather Harris, and Dr. Amy Gallagher
Today’s distributed/hybrid workforce presents a unique challenge: how do you ensure employees are engaged with your business objectives and connected through your company culture? How Eloop's customers use the platform to foster connections and build a sense of community within their workforce.
Speaker: Speakers:
Every company everywhere should have a plan to combat workplace violence and properly respond to violent incidents. Using the California requirements as a guide, learn you can quickly create a complete and effective violence prevention program for your company.
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