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Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.

A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

In 2008 KM was alive and well at GM. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy.

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. The event opened with Verint highlighting its current product capabilities and how they come together to help companies manage customer experiences while ensuring compliance and preventing fraud. Modernize – build and manage a technology infrastructure with processes that enable firms to quickly adapt their activities to evolve with the pace of their customers.

What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*

Conversation Matters

I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions.

We Know More Than We Can Say: The Paradox of Tacit Knowledge - Part One

Conversation Matters

“We know more than we can say” is a popular phrase heard at KM conferences and quoted in the many KM blogs. It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. In this post I want to offer the “why” behind the phrase and give some examples. The answer lies in, 1) how our brains store knowledge, 2) how we create knowledge, and 3) the values and relationships that are interlinked with tacit knowledge. .

The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Personally, I find this partnership to provide potential for the two businesses to collaborate on the contact center side as well. Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners.

A KM Strategy Built on the Collective Knowledge of Ecopetrol

Conversation Matters

Two years ago I participated in a meeting to develop a knowledge management strategy for Ecopetrol, the state oil company of Columbia, South America. I want to describe it because it has stayed with me as a good example of an organization making use of its collective knowledge.

Five Actions Organizations Can Take to Increase Knowledge Sharing

Conversation Matters

There are five actions that organizations can take to increase knowledge sharing. Each approaches knowledge sharing from a very different direction and in that sense each adds something unique to the mix. Build knowledge sharing processes into the workflow. Deliver an actionable leadership message about knowledge sharing. In the last post I talked about why relationships are so necessary for knowledge sharing. Build Knowledge Sharing Processes into the Workflow.

#GCETD - Miguel Lobo on Relationships

Strategic HCM

Human relationships were also a big focus of the Global Conference on Training and Development in Saudi Arabia last week. Arthur Shelley and David Gurteen both talked about the social nature of learning and knowledge management.

3 Reasons Conversational Technology Should Be on Your Radar


McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8

4 Great Ways to Conduct Peer Assists: Transferring Knowledge Effectively

Conversation Matters

In an earlier blog post I described a framework for Knowledge Transfer and explained that the choice of knowledge transfer process differs depending upon 1) what transfer problem the organization is trying to solve, and 2) the type of knowledge (e.g.

Use 1:1 Meetings for Learning and Watch Your Business Thrive


Learning allows employees to gain the knowledge and skills they need and understand the expectations associated with using them. Here are a few examples: “The company would see higher renewal rates if it learned …”. 1:1 #learning meetings aren’t just between manager and employee.

This Chatbot Developer is Disrupting the R&D Process


Today, R&D is done in little, well-financed startup labs driven by demands for immediate revenue. In HRExaminer’s 2019 Index of Intelligent Technology in HR , I outlined the differences between legacy players and small, well-heeled startups. Kronos, Ultimate Software, ADP and Workday are fantastic examples of companies that pursue vision in their development processes. Innovation in 2018 looks a lot different than it did a few decades ago.

Evaluation in Healthcare Improvement

Conversation Matters

I have posted a blog on the Salzburg Seminar site, but thought others interested in KM in healthcare might like to read it here as well. That is an important question for KM as well, although KM might reference it as a "change effort."

Part II “We Know More Than We Can Say: How to Use Tacit Knowledge

Conversation Matters

. In Part I, I explained why “we know more than we can say” including, 1) how our brains store knowledge, 2) how we create knowledge 3) the values and relationships that are involved in tacit knowledge. I gave examples of situations in which knowledge workers, who understood something very deeply, were unable to clearly articulate what they knew to others, although they were themselves able to act on their deep knowledge. For example a U.S.

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Do We Really Need So Many Kinds of Social Media?

Conversation Matters

I recently spoke at the 2009 Army Knowledge Management Conference. The new process in place at the Center for Army Lessons Learned (CALL) to disseminate lessons learned as well as new techniques for collecting and analyzing those lessons. • Exchanging Knowledge Sources.

What is an Intranet and Is It Still Relevant to Your Organization?


Intranets are predominantly used by employees to search for information, communicate across an organization, and manage workflows. An example of an intranet is a website that is exclusively used by an airline company to deliver updates and information to its workforce. .

Communicate. Communicate. Communicate!

SAP Innovation

As part of all of the organizational functions such as governance, program management, training, support, etc. Monthly stakeholder update conference calls should be held and recorded, and a subset of brief highlights can be podcast as well. Training and knowledge management.

HR TechStack – Learning Management System


Learning Management System (LMS) Software Definition. Learning management systems (LMSs) are software platforms for instructors to manage and organize educational courses online and provide students a single location for all course material.

The Bamboo Project Blog: Blogging for Learning

The Bamboo Project Blog

Course-management systems werenot created to enhance learning, but to make it easier for a facultymember to deliver materials to students. For this process to really work well, I think these questions should be considered every day or every few days.

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