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I recently conducted a study of eleven non-profits to find out how knowledgemanagement (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledgemanagement strategy based on the findings. Staffing KM Positions.
Mark Cuban, the billionaire investor, a judge on TV’s “Shark Tank” and owner of the NBA’s Dallas Mavericks, recently shared at the SXSW Conference what areas of technology he’d focus on if he were to launch a new business: “If I were going to start a business today, I’d build it around Alexa and Google Home.” 1-4 in Las Vegas.
In 2008 KM was alive and well at GM. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The types of issues that require leveraging the collective knowledge.
I have long held a conviction that the best way to understand knowledgemanagement is to actually experience it, not listen to a presentation about it, or even read about it - but to experience it. The meeting was designed around seven “Big Ideas” that URC has incorporated into its spread strategy for knowledgemanagement.
Trust is also important for sharing knowledge. A study published in the Journal of KnowledgeManagement showed that trust is a key element in knowledge acquisition. Simply put, if team members trust each other, they are more willing to share knowledge and communicate more openly. Give me an example.
Over the years, as I have designed such meetings, I have come to rely on seven principles that work together to make the most of collective knowledge in conference settings as well as in-house meetings. The give and take of the small group serves to exchange existing knowledge as well as generate new knowledge.
I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. To showcase how various capabilities such as self-service, voice biometrics, knowledgemanagement, workforce management, and unified agent desktop come together through this three-step framework, Verint had several clients share their success stories.
Types of HR chatbots The advantages of using HR chatbots The disadvantages of using HR chatbots 5 examples of companies using chatbots in HR HR chatbot providers What are HR chatbots? Wellbeing chatbots: Respond to health-related concerns, offer mental health support, and connect staff to wellness resources.
Lack of motivation of the source to provide enough detail for the recipient to implement the lesson – firefighters are willing to provide enough detail to keep their colleagues out of life-threatening situations and the recognition from having their name and often their picture as well is an added incentive.
Today, R&D is done in little, well-financed startup labs driven by demands for immediate revenue. In HRExaminer’s 2019 Index of Intelligent Technology in HR , I outlined the differences between legacy players and small, well-heeled startups. Innovation in 2018 looks a lot different than it did a few decades ago.
For purposes of this study, the authors define knowledge sharing as “the movement of knowledge between different individuals, departments, divisions, units or branches in MNCs through KnowledgeManagement Systems (KMSs.)” For example, was it useful to others? Where was it being used? Papamichail, K.
I recently spoke at the 2009 Army KnowledgeManagementConference. The new process in place at the Center for Army Lessons Learned (CALL) to disseminate lessons learned as well as new techniques for collecting and analyzing those lessons. • Blogs that Generals as well as soldiers have been writing. • And much more.
But it greatly increases the flow of knowledge if there are knowledge sharing process that become a part of the way the organization gets its work done. Communities of Practice should be included in process here as well as in relationship building. Peer Assist is a knowledge sharing process started at British Petroleum.
Two years ago I participated in a meeting to develop a knowledgemanagement strategy for Ecopetrol, the state oil company of Columbia, South America. I want to describe it because it has stayed with me as a good example of an organization making use of its collective knowledge.
Prior to that, he spent eight years leading consulting and best-practice research on knowledgemanagement, human capital management, and process improvement. Through my work in knowledgemanagement, learning and development, and talent management, I learned how great companies prepare employees to take on and excel in new roles.
Human relationships were also a big focus of the Global Conference on Training and Development in Saudi Arabia last week. Arthur Shelley and David Gurteen both talked about the social nature of learning and knowledgemanagement. which I think is a measure of the quality of relationship.
Intranets are predominantly used by employees to search for information, communicate across an organization, and manage workflows. An example of an intranet is a website that is exclusively used by an airline company to deliver updates and information to its workforce. Microsoft, for example, is on a three-year release cycle.
For example, I authored a book called Masala Lab during the first lockdown, a book on the science of Indian cooking. Following work-from-home, we started seeing employees joining conferences from their living rooms, children running in and out of the screen and pets hanging about. Knowledge assistants?—?
With certifications as a Professional Behavior Analyst, KnowledgeManagement Professional, and a Six Sigma Greenbelt. Before I had a real office in my house, I used to go into my bedroom for conference calls. Thankfully my kids are a bit older now and more respectful of my conference calls?—?plus, Customer Experience.
For example, a more sensitive topic might be raised in a town hall where employees have the opportunity to ask questions. Certain channels and formats are particularly well suited for specific use cases. We can clearly perceive voice pitch as well as facial expressions and gestures. A conversation is interactive and immediate.
Intranets are predominantly used by employees to search for information, communicate across an organization, and manage workflows. An example of an intranet is a website that is exclusively used by an airline company to deliver updates and information to its workforce. . Microsoft, for example, is on a three-year release cycle.
Course-management systems werenot created to enhance learning, but to make it easier for a facultymember to deliver materials to students. For this process to really work well, I think these questions should be considered every day or every few days. For example I reflect with patterns, colors and textures - which yield insight.
Personally, I find this partnership to provide potential for the two businesses to collaborate on the contact center side as well. As an example, recommending a contact center agent a subject-matter expert (SME) who’s currently available to address the issue that the agent is working on to help a client.
As a thought leader in the area of network analysis and data analytics, Victor regularly presents at industry conferences, including the Society for Industrial and Organizational Psychology Conference and Connected Commons. They should consider: how well do people understand where our organization is heading, down to our front lines?
In this three part series I‘ve classified the evolving landscape of knowledgemanagement into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. Leveraging Collective Knowledge.
Work practices, management behaviors, reward systems and flexibility are all likely affected by any plans you put into place. For example, some companies may mandate meeting attendance with cameras on for remote workers or may require that employees come into the workplace on certain days. Others may have more relaxed policies.
The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. I have interacted with K&S for over ten years, working with their clients and offering the K&S consultants my own growing insights about knowledgemanagement.
“We know more than we can say” is a popular phrase heard at KM conferences and quoted in the many KM blogs. It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. In this post I want to offer the “why” behind the phrase and give some examples. was very dramatic.
And about half report that they are at least as productive on collaborative tasks that normally would be performed in conference rooms. . For example, consider a scenario where one employee is unable to attend an in-person meeting. Employees must understand their expectations, as well as what they can expect from their leadership. .
In Part I, I explained why “we know more than we can say” including, 1) how our brains store knowledge, 2) how we create knowledge 3) the values and relationships that are involved in tacit knowledge. These seekers were project managers in a large consulting firm.
Following are four examples where team members, with in-depth experience, assist a team that is facing a difficult problem. Although it is unlikely that any of these examples will fit your exact context, I’m hoping one or more will inspire some new ideas about how peers can assist each other in your organization.
I have posted a blog on the Salzburg Seminar site, but thought others interested in KM in healthcare might like to read it here as well. That is an important question for KM as well, although KM might reference it as a "change effort." Does that sound like a KM question? I think it is. Include multiple perspectives.
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