Satrix Solutions - Employee Engagement

FEBRUARY 16, 2024

Lynn Hunsaker , the Chief Customer Officer at ClearAction Continuum , is on a journey of growth and strategic foresight. Beginning her career in 1992, she took on the role of the voice of the customer manager, intertwining customer insights with strategic planning. How Do You Measure Success With CX?

Interview Software 52

Interview Software Planning Tools HR Software Immedis 52

Satrix Solutions - Employee Engagement

APRIL 30, 2024

As Chief Customer Officer and General Manager, Product Led Growth, Debra Squyres is responsible for delivering an optimal customer journey to ensure Bonusly customers are realizing maximum value from their investment. Debra is intent on equipping team members to act as trusted advisors for their customers.

Productivity 52

Productivity Onboarding Software Trinet Metrics 52

Satrix Solutions - Employee Engagement

MARCH 11, 2024

Kevin McCahill , the Chief Customer Officer and Founder of MasteryCX , is a seasoned Customer Success (CS) leader. With a diverse background spanning book publishing in New York to corporate coaching in Asia and Europe, Kevin has honed his skills in product management, team leadership, and customer experience.

Strategy 52

Strategy Interview Software Planning Tools Analytics 52

Satrix Solutions - Employee Engagement

DECEMBER 15, 2023

Lee Roquet 's journey from CX leader to CEO of Finch offers valuable insights for those navigating the complex world of customer experience. By simplifying the CX journey into key moments that matter, organizations can build a foundation for success and growth. What advice do you have for someone's first 100 days as head of CX?

Interview Software 52

Interview Software Data Coaching Productivity 52

Satrix Solutions - Employee Engagement

NOVEMBER 1, 2023

In a recent interview with Stacy Sherman , the founder and CEO of Doing CX Right , we delved into her journey, insights, and strategies as a prominent figure in CX leadership. What Advice Do You Have For Someone's First 100 Days As Head Of CX? What Does Your CX Strategy Focus On Currently And In The Future?

Interview Software 52

Interview Software Background screening Data Metrics 52

Satrix Solutions - Employee Engagement

JANUARY 18, 2024

As a seasoned expert in the field, I've seen firsthand how vital these Voice of Customer (VoC) programs are for any business aspiring to grow and maintain a strong customer base. Auditing these programs isn't just a routine check; ensuring your business stays aligned with its most valuable customer asset is crucial.

Assessment Software 52

Assessment Software How To Planning Tools Metrics 52

Satrix Solutions - Employee Engagement

NOVEMBER 9, 2023

Laurie Barlev of Barlev Success insights provide a roadmap for both seasoned professionals and newcomers in the field of customer success, shedding light on the challenges, strategies, and the future landscape of this dynamic domain. How Do You Measure Success With CS? What Pain Points Do You Have Leading A CS Team?

Interview Software 52

Interview Software Metrics Strategy Industry 52

Satrix Solutions - Employee Engagement

FEBRUARY 21, 2024

Samma Hafeez leads the Customer Success advisory practice at VC / PE firm Insight Partners. Her diverse background and extensive experience in Customer Success positioned her extremely well to offer deep insights and strategic guidance to help founders, CEOs, and revenue leaders build a winning business.

Onboarding Software 52

Onboarding Software Interview Software Metrics Assessment Software 52

Satrix Solutions - Employee Engagement

SEPTEMBER 6, 2023

Now is the time that many companies are embarking on their 2024 budget planning process, so we thought we'd weigh in on things to consider when budgeting for your company's customer experience (CX) programs. A well-structured journey keeps customers engaged and fosters loyalty, directly impacting revenue.

Planning Tools 52

Planning Tools Onboarding Software Hiring Software How To 52

Satrix Solutions - Employee Engagement

OCTOBER 9, 2023

Our conversation with Kristi Faltorusso of ClientSuccess shed light on the evolving landscape of customer experience and the strategies required to navigate it successfully. What Advice Do You Have For Someone's First 100 Days As Head Of CX? Focus on understanding the business, customers, and products.

Onboarding Software 52

Onboarding Software Onboarding Metrics Resources 52

Rallyware for Human Resources

AUGUST 15, 2023

While leaders are eager to invest in Customer Experience (CX technology), they might be much slower to engage frontline workers with sales enablement software and performance enablement tools. of business leaders planned to increase CX technology spend by an average of 24%.

Planning Tools 65

Planning Tools Software How To Tools 65

Satrix Solutions - Employee Engagement

AUGUST 18, 2023

We sat down with Lee Kemp , the Vice President of Customer Experience at Veritiv , an accomplished CX executive with a diverse background and a passion for driving positive change. In this conversation, Kemp shares his journey, insights, and advice for fellow CX professionals. How Do You Measure Success With CX?

Interview Software 52

Interview Software Background screening Planning Tools Metrics 52

DecisionWise

DECEMBER 18, 2018

The following is an excerpt from “ENGAGEMENT MAGIC: Five Keys for Engaging People, Leader, and Organizations.” ” In the fall of 2014, we released the book MAGIC: Five Keys to Unlock the Power of Employee Engagement. At that time, the concept of “employee engagement” was largely unknown.

Decisionwise 153

Decisionwise Compliance Training Employee Engagement Case Study 153

Thrive Global

APRIL 14, 2021

Excellent customer experience should be the fundamental requirement of any business, simply put—the better the customers’ experience, the better the revenue. Hence, without an excellent customer experience strategy, all other business operations would mean nothing. So, What is CX? The five best ways to deliver great CX.

Metrics 99

Metrics Adobe Strategy Compliance Training 99

HR Lineup

OCTOBER 19, 2023

In today’s hyper-competitive business landscape, providing exceptional customer experiences is a top priority for companies looking to stand out and thrive. As we step into 2023, we bring you the top 10 CEM software solutions to help you deliver outstanding customer experiences and gain a competitive edge.

HR Software 52

HR Software Software Analytics Analysis 52

Qualtrics HR

SEPTEMBER 23, 2020

As consumer behavior zigzags in response to COVID-19, customer experience gaps have emerged more dramatically and rapidly than ever. With a quarantine-driven shift to digital and the sudden surge of calls to customer care centers, customer experience programs have not kept up. The tide has gone out on measurement programs.

Study 97

Study Competencies Data Benchmarking 97

EmployeeConnect

OCTOBER 16, 2016

Customer Experience, or CX for short, is a differentiation strategy adopted by many B2B organisations. While we may think at first that customer experience lies in the realm of marketing and sales; the HR department has a great role to play in creating customer excellence. Focus on Employee Engagement.

HR Software 100

HR Software Assessment Software Interview Software Recruiting Software 100

DecisionWise

JULY 10, 2018

Employee engagement drives individual performance in an organization, but do companies with more engaged employees out-perform those with a less-engaged workforce? Can the company show a stronger financial performance and operational efficiency with engaged employees? Engagement involves action. Operating Income.

Decisionwise 203

Decisionwise Employee Engagement Retention and Turnover Kenexa 203

UKG

JULY 17, 2023

Why Confidence is Key to Customer Experience and Retention heather.vanhou… Mon, 07/17/2023 - 19:44 Main Image Background Color Green Body As any business or organization will tell you, customer retention is crucial to long-term success. We’ve made listening a pivotal part of our customer experience. We know they have choices.

UKG 52

UKG HR Software Human Capital Management Background screening 52

SocialChorus

FEBRUARY 1, 2024

It’s no secret that organizations have long focused on customer journey mapping and experiences. Customer experience (CX) encompasses everything a company does to provide its customers outstanding value, growth, and satisfaction. Organizations that excel in CX often see a 3x return for shareholders.

Onboarding Software 52

Onboarding Software Hiring Software HR Software Recruiting Software 52

DecisionWise

DECEMBER 12, 2017

At DecisionWise, we’ve been running employee engagement surveys for over 20 years, and never has it been clearer that business results can be directly tied to the employee experience. In fact, we go as far as to say the Customer Experience (CX) is a direct result of the Employee Experience (EX). In other words, CX = EX.

Decisionwise 204

Decisionwise Survey Employee Engagement Planning Tools 204

Xoxoday

MARCH 13, 2024

That's the magic of a killer customer experience program(CX).    The online shoe purveyor Zappos has this customer-centric philosophy figured out. They understand that putting customers first and rewarding loyalty results with devoted buyers over the long haul. 

Bonuses and Incentives 40

Bonuses and Incentives Assessment Software Recruiting Software Planning Tools 40

marenated HR

APRIL 3, 2023

Email marketing is one of the most powerful tools for gaining and engaging customers. To combat this issue, AI software like AdRoll and HubSpot leverage machine learning algorithms to generate customized email campaigns with real-time reporting capabilities, so marketers can track performance and optimize their journey toward success!

Assessment Software 99

Assessment Software Planning Tools Compliance Training Analysis 99

Qualtrics HR

JULY 31, 2019

Monitoring customer feedback can be immensely valuable to organizations, especially those that invest in the capabilities and processes to analyze and respond to that feedback. It surfaces a spectrum of opportunities, from addressing individual customer issues to uncovering strategic organizational improvements.

Metrics 80

Metrics Data System Policies 80

Xoxoday

MARCH 13, 2024

That's the magic of a killer customer experience (CX). The online shoe purveyor Zappos has this customer-centric philosophy figured out. They understand that putting customers first and rewarding loyalty results with devoted buyers over the long haul. When setting CX goals, be ruthlessly specific and quantitative.

Assessment Software 40

Assessment Software Recruiting Software Planning Tools Bonuses and Incentives 40

Qualtrics HR

DECEMBER 10, 2020

They must continuously learn what customers, employees, and partners are thinking and feeling, redefining their business models to provide positive, personalized experiences. In the early 2000s, companies typically collected customer satisfaction data and employee feedback via basic surveys and focus groups. X + O data.

Hiring Software 105

Hiring Software Assessment Software Retention and Turnover Competencies 105

Qualtrics HR

JUNE 18, 2021

Boards, CEOs, and shareholders now expect the organization to deliver on employees’ most important needs as a matter of good business strategy: They know that great people experiences translate to reduced attrition, better CX, and higher team performance. It’s become a hot topic both inside and outside of companies. It’s a huge number.

Talent Experience 98

Talent Experience Assessment Software HR Software Planning Tools 98

Qualtrics HR

FEBRUARY 17, 2021

have realized that customer experience analytics and direct customer feedback are the hallmarks of building effective situational intelligence. CX teams have come a long way in helping digital product teams incorporate customer research and voice of customer data into problem resolution, product planning, and design scenarios.

Planning Tools 52

Planning Tools Interview Software ATS Adobe 52

Qualtrics HR

DECEMBER 9, 2020

Over the last decade businesses and governments have introduced tools and initiatives that have established customer experience (CX) capabilities within their organization, such as voice of the customer programs and journey mapping. Modern XM is about moving from measurement to action.

Onboarding Software 64

Onboarding Software QuickBooks Metrics Analysis 64

DecisionWise

FEBRUARY 7, 2017

Maylett: We can thank the recent push in employee engagement for a good part of this momentum. Organizations have discovered clear ties between engagement and operational performance. Engagement has become more than a nice-to-have, HR-sponsored idea. There is no doubt customer satisfaction is rocket fuel for the bottom line.

Decisionwise 100

Decisionwise Talent Experience Trends Employee Engagement 100

Qualtrics HR

MAY 1, 2019

In this blog, she looks at how donors can take lessons from the CX world and apply them to their own college programs. Customer experience describes the sum total of someone’s interactions with a brand – from the moment they become aware of the company, to purchasing a product, to post-purchase service.

Hiring Software 79

Hiring Software Compliance Training Survey Data 79

Qualtrics HR

FEBRUARY 27, 2020

Less than one-third of respondents think that their organization “very effectively” uses any of the employee listening posts we asked about: employee engagement studies , employee pulses , 360-degree feedback , and unsolicited feedback. Only 28% of EX laggards measure employee engagement more frequently than annually.

Competencies 59

Competencies Employee Engagement Report Survey 59

Jason Lauritsen

JULY 3, 2019

Over the past several years serving as an advisor to the North American Employee Engagement Awards , I’ve had the opportunity to get to know Aimee Lucas and her work at the Temkin Group (now the Qualtrics XM Institute). Aimee and her group have been at the forefront of the conversation about both customer and employee experience.

Resources 74

Resources Employee Engagement Benchmarking Groups 74

LACE Partners

OCTOBER 21, 2022

How significant should the link between your employee’s experience and your customer experience be? . Key themes: Employee experience and customer experience . We live in a world where – as a customer – you can expect intuitive, mobile first and one click experiences. Mirroring customer experiences .

Talent Experience 52

Talent Experience Hiring Software Onboarding Software HR Software 52

Rallyware for Human Resources

AUGUST 22, 2023

Retail stores utilize a variety of software solutions to streamline operations, enhance customer experience (CX), drive workforce experience (WX), and manage various aspects of their business. It typically includes features like barcode scanning, inventory management, sales reporting, and customer data collection.

Planning Tools 84

Planning Tools Compliance Training Software Analytics 84

Professional Alternatives

MAY 9, 2023

Customer Service in the Age of AI: How Recruitment is Adapting The digital age has revolutionized the way businesses approach customer service and recruitment. AI-driven customer service is becoming increasingly popular as companies look to improve their services and make them more accessible to customers.

Video Recruiting 52

Video Recruiting Employer Branding Recruiting Software Hiring Software 52

Qualtrics HR

JUNE 19, 2019

In 2019, it’s imperative that you provide excellent service to your customers. With a wealth of competition, companies that don’t compete on customer experience will lose customers to those that are continually delighting and providing a high quality of service. How to measure service quality.

How To 91

How To Survey Time and Attendance Industry 91