Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. Providing all the knowledge available on the issue.

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions.

We Know More Than We Can Say: The Paradox of Tacit Knowledge - Part One

Conversation Matters

It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. The answer lies in, 1) how our brains store knowledge, 2) how we create knowledge, and 3) the values and relationships that are interlinked with tacit knowledge. . How Our Brains Store Knowledge. What we think of as tacit knowledge is really the human ability to draw on our past experiences to respond to new problems or questions.

The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners.

10 Best Help Desk Software to Totally Check out in 2020!


Hunting for one in the overcrowded market is a time-consuming procedure. Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc.

Cisco / Broadsoft Connections 2018 Takeaways

Aberdeen HCM Essentials

Earlier this week, I attended Connections 2018, Broadsoft’s annual user event. The event also provided an opportunity for industry analysts like me to interact with the company’s executive leadership team to learn about key product updates and new developments.

The Best Features of a High-Performance Engagement and Retention Strategy


At the same time, businesses of all kinds have started to struggle with employee engagement. The good news is that the CakeHR performance management module makes collecting most of this data fairly easy. They also improve work performance, productivity, and employee brand perception.

Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. The event was a great opportunity to get updates on Verint’s product capabilities, market messaging, and interact with company executives, partners and customers. The event opened with Verint highlighting its current product capabilities and how they come together to help companies manage customer experiences while ensuring compliance and preventing fraud.

The benefits of a ticketing system for HR teams


Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. These are just a few of the business-critical initiatives HR teams are responsible for, but few HR teams have the time they need to truly focus on these tasks. HR receives a ton of knowledge and service requests.

Takeaways from the Interactions Analyst Summit

Aberdeen HCM Essentials

On April 25, 2019, I attended the inaugural Interactions Analyst Summit. The event contained solid insights regarding company history, current and upcoming products, an insightful solution demo, and market messaging updates. For example, a chatbot can respond to a customer inquiry about the check-out time at a certain hotel or check a recent credit card balance.

3 Reasons Conversational Technology Should Be on Your Radar


Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8

HR Tech Weekly: Episode #243: Stacey Harris and John Sumser

HR Examiner

Google Cloud launches AI-driven management platform to tame network complexity Link ». Microsoft Ignite 2019: Meet Project Cortex, Office 365 knowledge-management service Link ». So I’ll be spending some time with that too. They actually pretty nice product in India.

Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman

Conversation Matters

There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. 10 percent to depend on the leader’s hands-on, real-time coaching. . The optimum is in the upper right corner, labeled “self-managing.”

Understanding Quality by Design

Knowledge Musings

During my last week in Chicago I attended the iBio event on Understanding Quality by Design - a panel discussion between Venkat Venkatasubramanian (Purdue), Dan Heighway ( Eli Lilly ), and Sam Venugopal ( Conformia ). The goal of the FDA's Quality by Design initiative is to create a "maximally efficient, agile, flexible manufacturing sector that reliably produces high-quality products without extensive regulatory oversight."

HR TechStack – Learning Management System


Learning Management System (LMS) Software Definition. Learning management systems (LMSs) are software platforms for instructors to manage and organize educational courses online and provide students a single location for all course material.

The Bamboo Project Blog: Blogging for Learning

The Bamboo Project Blog

Rather, the problem is that most course-managementsystems were developed at a time when the Internet was seen primarilyas a mechanism for information delivery. Blogger students do surprise you (teacher) at times. The Bamboo Project Blog « A Seriously Creative Ad!

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