Professional Alternatives
AUGUST 28, 2023
Establishing clear and efficient communication channels, such as a dedicated ticketing system or a centralized helpdesk platform, ensures that users can easily report their issues and receive timely updates on their resolution. Average Response and Resolution Time Track the average response and resolution times for different types of issues.
Conversation Matters
MAY 13, 2012
GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. To date, Knowledge Management has primarily been in the service of cost cutting or its twin, time saving.
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HRExecutive
JUNE 21, 2021
Advertisement What we are seeing is that developing an effective, safe and productive approach to hybrid work takes planning and work across the enterprise. Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. Others may have more relaxed policies. (In
HRExecutive
APRIL 3, 2019
Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 While there have been numerous advances in enterprise knowledge management since 2001 that make that 1.8
ThoughtFarmer
OCTOBER 28, 2020
The early days of the COVID-19 pandemic were a strange and chaotic time for workplaces around the world. . This challenged the previously held assumption that remote work environments hinder productivity. Employers suddenly found themselves at a crossroads, trying to appease employees while balancing business and productivity goals. .
HR Lineup
NOVEMBER 13, 2023
Freshservice Freshservice, a product of Freshworks, combines simplicity with powerful ITSM capabilities. Known for its intuitive user interface, this tool facilitates easy incident and change management. Atlassian Jira Service Management Atlassian Jira Service Management is synonymous with agility and collaboration.
Hppy
MARCH 8, 2022
But how it impacted the day-to-day productivity of employees. . Earlier, there were biometrics or timestamps to maintain employee attendance records, but that’s no longer an option considering WFH. The way we used to track employee productivity might still be in place, but is it really effective? Average handle time (AHT).
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