Earlier this week, I attended Connections 2018, Broadsoft’s annual user event. The event also provided an opportunity for industry analysts like me to interact with the company’s executive leadership team to learn about key product updates and new developments. MORE

I also highlight some examples of learning from experience that are currently improving productivity and increasing collaboration within organizations. Learning from experience with peers benefits from being-spaced over time, rather than occurring in a single conversation. MORE

It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. The answer lies in, 1) how our brains store knowledge, 2) how we create knowledge, and 3) the values and relationships that are interlinked with tacit knowledge. . How Our Brains Store Knowledge. What we think of as tacit knowledge is really the human ability to draw on our past experiences to respond to new problems or questions. MORE

During my last week in Chicago I attended the iBio event on Understanding Quality by Design - a panel discussion between Venkat Venkatasubramanian (Purdue), Dan Heighway ( Eli Lilly ), and Sam Venugopal ( Conformia ). The goal of the FDA's Quality by Design initiative is to create a "maximally efficient, agile, flexible manufacturing sector that reliably produces high-quality products without extensive regulatory oversight." MORE

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions. MORE

I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. The event was a great opportunity to get updates on Verint’s product capabilities, market messaging, and interact with company executives, partners and customers. The event opened with Verint highlighting its current product capabilities and how they come together to help companies manage customer experiences while ensuring compliance and preventing fraud. MORE

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. MORE

Learning Management System (LMS) Software Definition. Learning management systems (LMSs) are software platforms for instructors to manage and organize educational courses online and provide students a single location for all course material. MORE

Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. McKinsey research in 2012 estimated that knowledge workers spend as much as 1.8 MORE

Rather, the problem is that most course-managementsystems were developed at a time when the Internet was seen primarilyas a mechanism for information delivery. Blogger students do surprise you (teacher) at times. The Bamboo Project Blog « A Seriously Creative Ad! MORE

There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. 10 percent to depend on the leader’s hands-on, real-time coaching. . The optimum is in the upper right corner, labeled “self-managing.” MORE

Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. These are just a few of the business-critical initiatives HR teams are responsible for, but few HR teams have the time they need to truly focus on these tasks. HR receives a ton of knowledge and service requests. MORE

On April 25, 2019, I attended the inaugural Interactions Analyst Summit. The event contained solid insights regarding company history, current and upcoming products, an insightful solution demo, and market messaging updates. For example, a chatbot can respond to a customer inquiry about the check-out time at a certain hotel or check a recent credit card balance. MORE

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. Providing all the knowledge available on the issue. MORE