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Customers React Negatively to Wage Gap Disclosures, HBR Study Finds

Trusaic

Lawmakers across the globe are finding that pay data reporting requirements for employers are critical for helping to close the gender wage gap. mandatory public disclosure of wage gaps lays bare the integrity of an organization’s pay practices. As recently seen in the U.K. and states throughout the U.S.,

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Expert’s Top Tips for Training a Retail Workforce for the Holiday Season

SumTotal

The National Retail Federation (NRF) President and CEO Matthew Shay estimates that retailers will hire 650,000 seasonal workers for the 2018 holiday period, up 10% from 2017. For employers, this volume of new workers presents significant hiring, onboarding and training challenges. I’ve worked in retail for almost 30 years.

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HR Operations: 5 Proven Ways to Improve Any HR Team

Primalogik

The HR fundamentals include the following 10 functions : Recruitment and retention Performance management Training and development Workplace culture Employee wellness Compliance and safety Developing job descriptions Compensation and benefits Succession planning Budgeting How do performance reviews and performance management fit into HR operations?

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Pay Data Reporting is Not Going Away

Trusaic

The business world shook when EEO-1 pay data reporting was reinstated by a federal district court in Washington, D.C. This is a hard deadline—the Equal Employment Opportunity Commission (EEOC) online portal will be closed to employers following that date. Pay data reporting is a growing trend both abroad and at home.

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What Happens with Federal Pay Data Reporting May Prompt State Action

Trusaic

Equal Employment Opportunity Commission ( EEOC ) for the 2017 and 2018 tax years. Whether Component 2 data will be reported for future years has yet to be determined. The agency cited employer costs as the reason it was not seeking to renew the Component 2 pay data reporting requirement.

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What we learned at CCW Executive Exchange: How to turn an ASA cycle from vicious to virtuous

DailyPay

At the 2018 Contact Center Week (CCW) Executive Exchange , the topic of average speed of answer (ASA) seemed to be top of mind for a lot of attendees. The faster an agent answers a customer call, the higher service levels tend to be. According to IBM’s Smarter Workforce Institute. Build Long-Term Employees.

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How to legally manage remote employees

Business Management Daily

Remote employees also need training in time-keeping and safety and accident prevention. The Census Bureau’s time use survey concluded that’s the percentage of private-sector employees who teleworked at least some of the time in 2018. Source: Telecommuting Trend Data , GlobalWorkplaceAnalytics.com 2018.