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Knowledge Management: Benefits and Best Practices

Vantage Circle

As we evolve with time, our knowledge about all the things that we know grows as well. While we enhance our abilities, we should not forget the history behind our advancements, which need systematic management to be documented well. The same is done for organizations as well. What is Knowledge Management?

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Ten Big Ideas of Knowledge Management

Conversation Matters

If a group is going to concentrate on a difficult issue, they first need to learn who others are, the skills they bring, the experience they represent, and the values they hold. Knowledge is Both Created and Shared in Conversation. Circles Connect (applicable when the virus is over and we are again able to meet in person).

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7 Reasons HR Needs to Learn About Unretirement

HR Bartender

The company threw them a party, gave them a gold watch, and wished them well. Knowledge Management : Retaining workers, even in a part-time or contingent status, allows the organization to retain knowledge. They have BOTH knowledge of the organization and they’re an outsider. And it’s not necessarily age-based.

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Everything You Need to Know about Call Center Training

PSB

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training. In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more.

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Knowledge management: Fuel for the social enterprise

Bersin with Deloitte

Just as you tailor offerings and manage your interactions in the external world to attract and serve customers, the way you manage knowledge is an opportunity to build that same rapport with your workforce. Lots of knowledge, not a lot of management. Posted by Steve Lancaster on November 16, 2018. Related links.

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How to capture institutional knowledge

Insperity

When your employees stay in the same role for extended periods, they accrue institutional knowledge – or information and understanding about the systems, relationships and tactics that make your company run optimally. However, when a well-tenured person does retire or resign, a substantial reserve of company-specific insights may be lost.

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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Whether it’s resolving technical issues, answering queries, or providing guidance, a well-functioning helpdesk support department ensures smooth operations and customer satisfaction. Well-Defined Processes and Workflows A well-defined set of processes and workflows is essential for streamlining the helpdesk support operations.