Kazoo

APRIL 4, 2022

Since 2019 , Kazoo’s been changing workplaces worldwide with our leading employee experience platform. We’re excited to announce the acquisition of WorkTango , the Toronto-based employee experience survey and people analytics company that gives employees a voice and leaders actionable insights to create a more engaged workforce.

Talent Experience 279

Talent Experience Analytics Performance Management Survey 279

Babette Ten Haken - Human Capital & Industrial IoT

APRIL 8, 2021

Leading better internal customer experiences, together, are mission-critical to creating successful project environments. As you head forward towards your post-pandemic workplace, consider the sum total of your experiences as internal customers of each other during the past year. One millimeter at a time. Who Are Yours?

Adobe 119

Adobe Coaching Meeting ATS 119

HRExecutive

MARCH 29, 2024

Throughout the webinar, Sapient analysts Stacey Harris and Cliff Stevenson will review those vendors receiving highest ratings for user experience and customer satisfaction in eight different solution categories, as well as the up-and-comers receiving stellar feedback. The session will leave 15 minutes open for audience questions!

HR Software 90

HR Software Planning Tools Groups Trends 90

COATS Staffing Software

OCTOBER 24, 2023

Data can help staffing firms understand where to focus their efforts and how to price their services, match candidates to jobs more effectively, identify and retain top performers, and improve customer satisfaction. Employers are looking for candidates with specific skills and experience, and they are willing to pay a premium for top talent.

Staffing Software 26

Staffing Software Staffing Hiring Software Recruiting Software 26

HRExecutive

DECEMBER 20, 2023

Most employees want their organizations to introduce new technology as long as they “use said tech for good,” according to a recent Qualtrics employee experience study of 37,000 global employees. With the overlap of customer experience vendors and HR-focused companies, a convergence of the two worlds could be on the fast track.

Hiring Software 98

Hiring Software HR Software Survey HR Function 98

DecisionWise

MAY 31, 2020

15th Annual Confirmit ACE Awards Recognize Outstanding Customer Experience Programs. SPRINGVILLE, UTAH, USA – June 1, 2020 – DecisionWise, has been awarded a 2020 Confirmit ACE (Achievement in Customer Excellence) Award in the Employee Experience category.

Decisionwise 182

Decisionwise Assessment Software Benchmarking Survey 182

PSB

MARCH 8, 2024

By leveraging these advancements, you can improve customer engagement and stay ahead of the curve in your industry. So, dive into these Salesforce trends, change your business, and witness the exciting evolution of customer engagement on the Salesforce platform. Anticipate customer churn before it occurs.

Planning Tools 52

Planning Tools Trends Compliance Training ATS 52

Kazoo

DECEMBER 15, 2022

Here at WorkTango, we are proud to provide a holistic employee experience solution to our customers. We believe that by putting our people first, ensuring their voices are heard, and making sure every team member feels aligned and appreciated for their work, they will continue to drive us forward as an organization.

Groups 246

Groups Company ATS 246

Kazoo

DECEMBER 21, 2022

The WorkTango team is the engine behind our mission to create a powerful and innovative employee experience for our customers. I truly believe in what the WorkTango employee experience platform offers to organizations that put their people first. What is the most rewarding part of your role at WorkTango?

Interview Software 246

Interview Software HR Software Software Strategy 246

marenated HR

FEBRUARY 27, 2024

Voice search is growing rapidly, driven by the popularity of smart speakers and voice assistants like Alexa, Siri, and Google Assistant. According to a recent report by Comscore, nearly 50% of smartphone users utilize voice search at least once per month.

Interview Software 68

Interview Software Video Recruiting Talent Experience Data 68

Workable

MARCH 7, 2024

In honor of International Women’s Day and Women’s History Month, five women at Workable sat down for a fireside chat to talk about their experiences as women in the modern working world. From overcoming stereotypes to advocating for empowerment, these voices offer valuable lessons for all aspiring professionals.

Workable 127

Workable Video Recruiting ATS Recruitment 127

DecisionWise

DECEMBER 21, 2023

Employee Engagement: The Outcome Before diving into the tips, it is crucial to clarify that employee engagement is an outcome, shaped by the employee experience. This experience is essentially the manifestation of your company’s culture through the lens of your workforce, either intentionally crafted or organically evolved.

Employee Engagement 130

Employee Engagement Decisionwise Survey Data 130

Kazoo

FEBRUARY 15, 2023

Here at WorkTango, we are proud to provide a powerful employee experience solution that’s built for the modern workplace. However, we couldn’t do what we do without the incredible employees who support and empower our customers every day to improve (work) lives. Customer Support Specialist appeared first on WorkTango.

Productivity 130

Productivity Compliance Training ATS Company 130

Kazoo

APRIL 10, 2022

Rob is Chief Marketing & Strategy Officer of WorkTango , an industry leader in employee experience technology. WorkTango serves customers in 40+ languages in 100+ countries. Pretty quickly, I began to see that, for me, working with employees was a more purposeful journey than working directly with customers. .

HR Software 130

HR Software Strategy Meeting Background screening 130

Kazoo

APRIL 10, 2022

Rob is Chief Marketing & Strategy Officer of WorkTango , an industry leader in employee experience technology. WorkTango serves customers in 40+ languages in 100+ countries. Pretty quickly, I began to see that, for me, working with employees was a more purposeful journey than working directly with customers. .

HR Software 130

HR Software Strategy Meeting Background screening 130

Intoo USA

SEPTEMBER 26, 2023

In today’s fast-paced corporate landscape, where talent is considered the most valuable asset, a subtle yet destructive phenomenon known as “quiet quitting” has begun to cast a shadow over the workforce. What Is Quiet Quitting & Why Is it Bad for Business? It is a silent form of employee attrition that can be detrimental to businesses.

Career Development 222

Career Development Trends Outplacement Compliance Training 222

Achievers

JUNE 19, 2023

Employee productivity impacts the quality of products or services delivered to customers as well. Productive employees are more likely to deliver high-quality work, meet customer expectations, and provide excellent customer service. Every organization wants to get the most out of its employees.

Assessment Software 191

Assessment Software Planning Tools Productivity Employee Recognition 191

Bob

JUNE 30, 2022

It’s not easy to find the right people with the right skill sets, experience, and culture fit to grow the business. In times of change like these, it’s more important than ever for us to be able to help our customers stand by the investments they’ve made in their people. Culture is critical in times of change.

HR Software 148

HR Software Hiring Software Talent Experience Compensation 148

Satrix Solutions - Employee Engagement

MARCH 11, 2024

Kevin McCahill , the Chief Customer Officer and Founder of MasteryCX , is a seasoned Customer Success (CS) leader. With a diverse background spanning book publishing in New York to corporate coaching in Asia and Europe, Kevin has honed his skills in product management, team leadership, and customer experience.

Strategy 52

Strategy Interview Software Planning Tools Analytics 52

Babette Ten Haken - Human Capital & Industrial IoT

DECEMBER 22, 2020

Well, are you really listening and responding to your customers’ voice? After all, it is one narrative to tell people you listen to your customers’ voice. Alternately, it is a completely different narrative when you listen, as well as respond, to your customers’ voice. Think about it.

Hiring Software 83

Hiring Software Planning Tools Adobe HR Software 83

Satrix Solutions - Employee Engagement

JANUARY 18, 2024

As a seasoned expert in the field, I've seen firsthand how vital these Voice of Customer (VoC) programs are for any business aspiring to grow and maintain a strong customer base. Auditing these programs isn't just a routine check; ensuring your business stays aligned with its most valuable customer asset is crucial.

Assessment Software 52

Assessment Software How To Planning Tools Metrics 52

Xoxoday

FEBRUARY 29, 2024

To stay ahead in our competitive business landscape, having clarity over your customers' needs and preferences is the need of the hour. This is where the voice of the customer program plays a prominent role. It is a strategic initiative designed to capture and analyze customer feedback across various touchpoints. 

Assessment Software 40

Assessment Software Interview Software Planning Tools Tools 40

Workable

NOVEMBER 27, 2023

With hundreds of member companies, GRECA has become the voice for Greek companies operating in e-commerce. However, it’s also connected to Workable’s ATS, providing seamless job posting for Workable customers. GRECA is the heartbeat of Greek e-business. Any GRECA member can post easily and for free, even without Workable.

Workable 125

Workable E-Recruitment Recruitment Hiring 125

Workplace Mediation Blog

FEBRUARY 28, 2024

Raised voices, swearing, name calling. Whether it’s a disgruntled customer in a shop, a frustrated caller on a helpline, or a challenging guest at reception, these encounters are unfortunately all too common. How Common is Bad Customer Behaviour? Statistics show the widespread nature of bad customer behaviour.

Strategy 52

Strategy Industry Study Immedis 52

Great Place to Work

APRIL 16, 2024

million employee surveys annually to measure the worker experience, and how much trust those workers have in their leaders and colleagues. million employee surveys annually to measure the worker experience, and how much trust those workers have in their leaders and colleagues. “A Bush in a panel discussion with Fortune ’s Alan Murray.

Diversity 57

Diversity Time and Attendance Talent Experience Groups 57

Satrix Solutions - Employee Engagement

FEBRUARY 16, 2024

Lynn Hunsaker , the Chief Customer Officer at ClearAction Continuum , is on a journey of growth and strategic foresight. Beginning her career in 1992, she took on the role of the voice of the customer manager, intertwining customer insights with strategic planning.

Interview Software 52

Interview Software Planning Tools HR Software Immedis 52

HRExecutive

APRIL 24, 2024

They can also examine location and facility usage data, collaboration and virtual meeting data, and compare that information to business metrics like lines of code written, customer order delivery performance or quality control metrics to get a sense of how remote and in-person working affect the business.

HR Software 78

HR Software Recruiting Software Assessment Software Diversity 78

HRExecutive

OCTOBER 24, 2023

Advertisement - And when we studied employee experience , advanced people analytics surfaced as the most important technology. The message is clear: Listening is not something confined to the employee experience function or the people analytics team; it spans every area of business and HR.

HR Software 107

HR Software Interview Software Planning Tools Recruiting Software 107

Inward Consulting

OCTOBER 17, 2023

The Future of Customer Experience (CX) and Its Transformative Impact on Marketing, Agencies and Creative Teams: by Ramon Portilla and Allan Steinmetz Introduction In today's fast-paced business landscape, customer experience (CX) has emerged as a powerful differentiator for Fortune 500 companies.

Talent Experience 82

Talent Experience Data Compliance Training Strategy 82

HRExecutive

JANUARY 29, 2024

These issues hinder creativity and problem-solving and damage staff morale, productivity, customer service quality, company reputation, hiring and retention, and the bottom line. It is more than just a buzzword; psychological safety is crucial for fostering innovation, delivering high-quality products and valuing employee wellbeing.

Hiring Software 108

Hiring Software Discrimination Diversity Survey 108

Best Of HR

APRIL 1, 2024

How Can Employees Improve Customer Satisfaction? In the quest to enhance customer satisfaction, we’ve compiled unique strategies from ten CEOs and top executives. ” They receive special training in customer service and are empowered to solve problems on the spot.

Onboarding Software 45

Onboarding Software HR Software CHRO Strategy 45

Hppy

SEPTEMBER 11, 2023

They are built with features that collect feedback, customize questions, track engagement metrics, and deliver improvement assessments. You can even personalize your forms by customizing their colors, fonts, and images based on your organization’s branding. SurveyMonkey only has limited customization in their free plan.

Assessment Software 91

Assessment Software Planning Tools Employee Engagement Survey 91

Satrix Solutions - Employee Engagement

FEBRUARY 21, 2024

Samma Hafeez leads the Customer Success advisory practice at VC / PE firm Insight Partners. Her diverse background and extensive experience in Customer Success positioned her extremely well to offer deep insights and strategic guidance to help founders, CEOs, and revenue leaders build a winning business.

Onboarding Software 52

Onboarding Software Interview Software Metrics Assessment Software 52

HRExecutive

JANUARY 16, 2024

Let’s do a thought experiment. Primarily, it was the expensive and uncomfortable VR headsets required to experience the metaverse (and other VR experiences). Advertisement - Before we became immersed in gen AI, at least some of the technology industry was preparing for a different kind of immersion—in the metaverse.

Onboarding Software 111

Onboarding Software HR Software Compliance Training Training 111

Homebase

APRIL 12, 2024

I just need to get it started and customers will pour in,” is often the line of thinking. The truth is that you need marketing to raise awareness of your business and attract customers. The best way to do this is to develop marketing personas, which are brief profiles of each type of target customer you want to attract.

Planning Tools 52

Planning Tools Compliance Training Survey Benchmarking 52

Homebase

OCTOBER 2, 2023

The host or hostess who greets your customers makes a powerful first impression and can make or break your success. A Hostess Should Be Friendly and Personable As the first point of contact most customers will have with your business, the host or hostess should be welcoming and outgoing while seating guests.

Hiring Software 95

Hiring Software Interview Software Hiring Wellness 95

Xoxoday

OCTOBER 9, 2023

Get to Know Your Customers Day seems to be one of the important days, in today's rapidly evolving business landscape, one thing remains constant: the invaluable role customers play in the success of any venture.   In this comprehensive guide, we embark on a journey through the essence of Get to Know Your Customers Day.

Talent Experience 52

Talent Experience Productivity Compliance Training Survey 52