customers 
HR Bartender
MARCH 14, 2024
All that being said, I do realize that the conversation about generations doesn’t seem to be going away, so I wanted to share with you a new generation: Gen C, also known as the connected customer. What was interesting about Generation C, the connected customer, is that it wasn’t age related. Now take this down to the employee level.
Evil HR Lady
JUNE 6, 2024
Starbucks customers say lines are getting long , and the wait times are probably making customers cranky as they wait 15 minutes or more for their coffee. ’ Starbucks Customers: ‘Where’s My Coffee?’ ’ Starbucks Customers: ‘Where’s My Coffee?’
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Analytics in HR
MARCH 30, 2023
The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable , and 90% of organizations state that they compete on customer experience alone. In this article, we explore the role of HR in creating an authentic customer-centric culture.
HR Brew
MAY 20, 2024
Employees are customers, too. If you work at Workhuman, it’s not just an adage—it’s part of the company’s ethos, according to Zoe Peterson-Ward, its chief customer officer. Because employees are at the heart of the platform, Workhuman’s 1,000+ employees test new features before they’re rolled out to customers, Peterson-Ward said.
Advertiser: ZoomInfo
By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.
EmployeeConnect
JUNE 12, 2024
Exceptional customer support and comprehensive training play a pivotal role in ensuring the successful implementation and ongoing use of the system. The Importance of Customer Support Ensuring Smooth Implementation The implementation phase of an HRIS is critical. Here’s why these elements are indispensable when choosing an HRIS.
Visier
AUGUST 3, 2021
Since your customer data is complex, it might seem equally as complex to keep all their information safe. That’s why we’ve spent the last 10+ years building and refining the most advanced security models for our customers. One of the top concerns HR leaders have related to people analytics is ensuring data security.
Advertiser: ZoomInfo
Here’s what’s covered: How data-driven marketing drives the customer experience. This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics. Understanding marketing strategy & performance. The most challenging obstacles to data-driven marketing success.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.
Advertiser: ZoomInfo
Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging.
Advertiser: ZoomInfo
You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Advertiser: ZoomInfo
The fight to find new customers and retain existing ones is the biggest business challenge for many companies. Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.”
Advertiser: ZoomInfo
We’ll walk you through how intent data can elevate your marketing operation, including how it helps you: Easily prioritize accounts Craft engaging content that converts Retain and upsell customers
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.
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