No matter what your industry or service is, there are times when things are going to go wrong - and when they do, your customer service representatives are at the front of the line. When the customer seems distressed, frustrated, or scrambling, they're the team that's there when they need them the most. They're a vital part of any organization. Having poor customer service can turn angry customers into ex-customers; having excellent customer service can turn those furious customers into lifetime MORE
Jostle
OCTOBER 16, 2019
Ever felt like you’re not valued at work? Maybe you’ve been passed up for a promotion for the third time, or the exceptional work you’ve done this quarter went unnoticed. Maybe you’re an expert in your field but your expertise isn’t taken seriously.
Bonfyre
OCTOBER 16, 2019
Employers will spend a staggering $680 billion is predicted to be spent on employee turnover expenditures by 2020, according to the 2018 Retention Report published by the Work Institute. It also listed the 50 most common reasons why employees decide to leave their employments. You may think that benefits and compensation, along with manager behavior and general well-being, would take top places.
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15Five
OCTOBER 16, 2019
Even if you’re not an Elton John fan, no doubt you’ve heard many of his songs. In fact, I dare you to listen to the song “Bennie and the Jets” and not sing every word to the chorus. An impossible task, indeed. But did you know that Elton John doesn’t write those famous lyrics (and that Daniel isn’t Elton’s brother?). For more than half a century, the legendary singer has relied on poet and lyricist, Bernie Taupin to write his words.
Essium HRM
OCTOBER 16, 2019
Today is “Tech Wednesday” at Staffing World in Las Vegas! Its one of our favorite days during this conference because it highlights some of the latest and greatest in HR technology. We are looking forward to hearing Mike Whitmer’s presentation on RPA (Robotic Process Automation) and how it is enhancing HR Technology. His presentation will also cover repetitive task automation which gives HR and staffing teams more time to focus on high-value activities like engaging with customers, p
Speaker: Mollie Hinz and Adri Glover
Feeling like you’re drowning in HR responsibilities? If you’re an HR professional with little or no additional support, or in a non-HR role juggling HR tasks with other responsibilities, you likely wear many hats – from recruitment and onboarding to benefits and employee engagement. This can be overwhelming, and we’re here to help. HR teams can be small and mighty, but it requires smart tactics to scale your reach.
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Josh Bersin
OCTOBER 16, 2019
This week was Workday Rising, the annual confab of 14,000+ Workday customers, partners, and fans. And as always, it met expectations. Not only did Jerry Seinfeld remind us that “we’ve lost interest in life, now we’re only interested in battery life,” but Workday unleashed a torrent of new talent applications, many of which are going.
Human Resources Today brings together the best content for HR professionals from the widest variety of industry thought leaders.
ACA Times
OCTOBER 16, 2019
2 minute read: California employers may have another level of complexity coming their way in regards to compliance with the Affordable Care Act. The California state legislature has passed a law that will reclassify many contract workers in the state as employees. When California Assembly Bill 5 (AB5) goes into effect in January 2020, the law will require employers to treat contract workers like employees unless they meet certain requirements.
The HR Capitalist
OCTOBER 16, 2019
With all the workplace and school violence in our world over the last decade, I've picked up on a theme from a few deep thinkers - from students and employees alike. The chilling wisdom goes something like this: "I go out of my way to talk to Ricky. When he comes to the school with a bag of guns, I want him to look at me and keep walking.". "I always talk to Nick.
Justworks
OCTOBER 16, 2019
In September of this year, California legislators passed and Governor Gavin Newsome signed into law Assembly Bill 5 (also known as AB5), which will take effect on January 1. The passing of the law is just the latest development in California’s changing employment landscape, where businesses are facing new, more restrictive standards for classifying workers as independent contractors rather than employees.
Workology
OCTOBER 16, 2019
At a time when the unemployment rate is 3.8 percent, SHRM data says that more than 7.8 million jobs will need to be filled by 2020. As HR leaders, we’re always looking for talent pools to tap for new. Workology is the art and science of work, HR and recruitment. Join the resource revolution. At a time when the unemployment rate is 3.8 percent, SHRM data says that more than 7.8 million jobs will need to be filled by 2020.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
Bonusly
OCTOBER 16, 2019
There are all kinds of employee rewards out there. To help you out, we’ve scoured the internet and wracked our brains for the very best and most creative employee reward ideas, and put it all into one big list for you. ?? In fact, this list has been so popular that we've updated and expanded it multiple times—and we’re happy to say that this time around, we’ve rehauled the entire list and its categories!
Josh Bersin
OCTOBER 16, 2019
This week was Workday Rising, the annual confab of 14,000+ Workday customers, partners, and fans. And as always, it met expectations. Not only did Jerry Seinfeld remind us that “we’ve lost interest in life, now we’re only interested in battery life,” but Workday unleashed a torrent of new talent applications, many of which are going.
SutiHR
OCTOBER 16, 2019
It is true that earlier companies had to entirely rely on emails, Excel spreadsheets, and leave letters to manage employee leave requests. But, now, as the workplace is growing, this archaic time-off process is becoming redundant because employees are looking down on manual time-off management practices. Today, work has surpassed cubicle place and budged into space.
Forbes Coaches Council
OCTOBER 16, 2019
Ensure your next job interview is your last job interview (at least for a while) by avoiding these nonverbal mistakes, according to Forbes Coaches Council experts.
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Read the full results of the study conducted by Lighthouse Research & Advisory in partnership with HiBob to discover how to transform your talent acquisition strategy by harnessing the power of data and integration.
EX Program
OCTOBER 16, 2019
Why e-cigarette use matters As you’ve probably seen by now in the news, vaping rates among teenagers are increasing at an alarming rate. From 2017 to 2018, e-cigarette use among high school students increased a whopping 78%! In 2019, 27.5% of high school students—more than 1 in 4—are vaping. E-cigarette use among middle [.]. Read More. The post More Companies Starting to Offer Virtual Support to Parents with Kids Who Vape appeared first on EX Program.
Vantage Circle
OCTOBER 16, 2019
Equality is not Pie. Equal rights for others doesn’t mean fewer rights for you. Imagine going to a beautiful store but you’re not allowed to enter because you have blue hair. You won’t like it, would you? Equality is a necessity that every individual must enjoy. Being treated unfavourably every day owing to who they are, where they’re from, or what they look like is unfair and shouldn’t exist at all.
HR Morning
OCTOBER 16, 2019
It all begins with great onboarding. It really does. The most efficient organizations aren’t necessarily those that have the best procedures. Instead, organizations that do great onboarding in the first 90 days can get people to work together more productively and get each member of a team to do his or her best more often. Getting employees to give their best is an effort that starts on Day One.
Engagedly
OCTOBER 16, 2019
When you initially introduce 360-degree feedback in your organization, most of your employees might be reluctant to participate. They might find the process useless or prefer another performance review to a 360 feedback survey. So here’s everything you […].
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
Ask a Manager
OCTOBER 16, 2019
A reader writes: I’ve got a coworker (“Janet”) in a different department who’s senior to me in terms of ranking, but not my boss (she’s peers with my boss). I work with her on various projects from time to time, but she has this tendency that if something goes wrong, or she thinks it goes wrong, she makes it into a huge doomsday scenario and CC’s every person imaginable.
SHRM
OCTOBER 16, 2019
When employees have questions, they go to HR. When HR professionals have questions, where can they turn? SHRM Connect is an online forum where SHRM members can post questions and get answers from peers within the SHRM community. It’s a great place to network with other HR professionals while sharing solutions and advice on a wide range of HR topics.
SHRM Resources
OCTOBER 16, 2019
Effective Jan. 1, 2020, California employers can no longer require workers to arbitrate state-law discrimination and labor code claims, under a bill that Gov. Gavin Newsom recently signed. But employment attorneys expect the new mandate to be challenged under a federal law that favors arbitration.
Homebase
OCTOBER 16, 2019
This week in Homebase News we cover Mastercard’s new debit card for hourly workers, the impact of unpredictable scheduling, Chipotle’s free college tuition, and Kroger’s management overhaul. Read below to get the details on these stories involving local businesses and hourly workers. Mastercard Partners with Startup to Pay Hourly Workers Faster. Mastercard teamed up with a fintech startup company to prevent millions of hourly workers from turning to payday lenders by getting them paid faster. .
Speaker: Sean Raible
Picture a workplace where physiological safety is not just an aim but a reality, driven by thoughtful employee benefits that prioritize mental health, wellbeing, and DEI. 🤔 ✨ Achieving this vision requires more than just occasional training sessions and employee assistance programs. Moving beyond the basics, this vision calls for a holistic approach that integrates these elements into your company culture as well as your HR and benefits strategy.
Pingboard
OCTOBER 16, 2019
Leading companies know that strong cross-functional teams are central to building innovative solutions at a fast pace. At their best, cross-functional teams bring together top talent with different skill sets to develop, build, and market products that can launch a company far past the competition. . Managed incorrectly, though, these teams become a muddle of poor communication, pushed-back deadlines, and deliverables that don’t delight customers.
HRExecutive
OCTOBER 16, 2019
There used to be a time in the not-too-distant past when we feared the oncoming hordes of robots in the workplace. That time is no longer. People now have more trust in robots than their managers, according to the second annual AI at Work study conducted by Oracle and research firm Future Workplace. The study of 8,370 employees, managers and HR leaders across 10 countries, found that AI has changed the relationship between people and technology at work and is reshaping the role HR teams and mana
Forbes Coaches Council
OCTOBER 16, 2019
The more you train the better you will be able to distinguish between the usefulness of your feelings and the noise they create.
Namely
OCTOBER 16, 2019
October 16, 2019 might seem like just a normal Wednesday, but this year it commemorates National Boss’s Day. This fun holiday, founded in 1958, is a reminder to appreciate everything your boss has done for you personally and professionally throughout the year. A great boss can look out for you in the workplace, invest in your professional growth, and motivate you to do your best work.
Every company aspires to be the best, and performance reviews are the cornerstone of that journey. However, discrepancies in how managers rate their teams can lead to unfairness.
Root
OCTOBER 16, 2019
One of the things I like to do in my free time is home projects. Some are small; others are fairly big endeavors. They typically involve woodworking and have included things like a patio table, a slat bed for my daughter, a playhouse (I’ll never do that again!) and, most recently, outdoor planters. I mentioned to a colleague that I’d decided not to paint the insides of the planters, even though I knew this would limit their lifespan because the wood would likely rot quicker.
Forbes Coaches Council
OCTOBER 16, 2019
Coaches can follow these steps to open similar markets entrepreneurially, starting with individual students, creating a proof of principle and then marketing to the school to scale the business.
SHRM Resources
OCTOBER 16, 2019
? Editor's Note: SHRM has partnered with the. ABA Journal to bring you relevant articles on key HR topics and strategies. Harley Blakeman applied for 50 professional jobs when he graduated with a business degree from Ohio State University in 2017, and only got one offer after 36 interviews. A felony record from 2010—for trafficking prescription drugs, shoplifting and theft—was a barrier, he says, to potential employers.
CoreCentive
OCTOBER 16, 2019
No matter what your industry or service is, there are times when things are going to go wrong - and when they do, your customer service representatives are at the front of the line. When the customer seems distressed, frustrated, or scrambling, they're the team that's there when they need them the most. They're a vital part of any organization. Having poor customer service can turn angry customers into ex-customers; having excellent customer service can turn those furious customers into lifetime
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