July, 2009

Are Knowledge Workers the New "Blue Collar" Workers?

The Bamboo Project Blog

I'm currently reading Matthew Gardner's Shop Class as Soul Craft: An Inquiry into the Value of Work, and it's raising some interesting questions about "knowledge work" and where we may be going with the information economy.

The Five Forces of Enterprise 2.0 Adoption

Transparent Office

What makes individuals and organizations embrace Enterprise 2.0? There's a friendly but sharp ideological debate playing itself out on Twitter, the blogosphere, and in conference breakout sessions. I think it's confused.

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Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

The Amazing Business Impact of Superior Talent Management

Josh Bersin

For the last several years HR and Corporate Training managers have been desperately seeking ways to cost-justify their increasing investments in talent management programs, processes, and systems. Bersin & Associates, Leading Research and Advisory Services in Enterprise Learning and Talent Management.

Does Your Workforce Have the Talent DNA for the Digital Future?

With the increasing adoption of automation and data-driven technologies, the workforce is changing rapidly — regardless of whether we’re prepared to face it. Keeping up with the velocity of change is vital to success, and that means building digital readiness into the DNA of your organization so your workforce is ready to face an uncertain and constantly changing future.

Surprise! You're Fired!


Have you ever been fired, demoted or reprimanded and had no clue that it was coming? When the boss gives you the bad news you just want to laugh and ask if you''re being Punk''d, but unfortunately you know that is not the case.

More Trending

"How to Open a Banana Like a Monkey": The Anatomy of a Good Training Video

The Bamboo Project Blog

Why this video works (in no particular order): It's short--less than a minute. It reminds us of how we usually peel a banana and the problems with it.

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4 ways to raid IRAs penalty-free

Business Management Daily

Take advantage of tax law exceptions for “raiding” an IRA. Here are four prime examples. The post 4 ways to raid IRAs penalty-free appeared first on Business Management Daily. Employee Benefits Program Human Resources Small Business Tax

A-Space (Facebook-like) Is Making a Difference Across the U.S. Intelligence Community

Conversation Matters

I'm posting the Executive Summary of a study I conducted with the Defense Intelligence Agency. You can read the full study - all 30 fascinating pages here. Executive Summary of How A-Space is Shaping Analysts' Work. This report provides an overview of an exploratory scientific, qualitative study conducted by the Defense Intelligence Agency’s (DIA) Knowledge Laboratory in April- June of 2009.

The Coaching & Development Model of Management Proves Itself Again

Josh Bersin

The top issue on the minds of HR leaders today is the need to “rebuild a culture of performance&# in their organizations. From the 2009 Talent Management Factbook®, n=780 organizations). Bersin & Associates, Leading Research and Advisory Services in Enterprise Learning and Talent Management.

2020 Report: The Future of HR

Paycor asked more than 500 leaders of medium and small businesses to talk about the present and future of HR. Download the guide and see what they said. Their responses will surprise you!

Extension to a Good Post on Performance Management


This morning I read a good post on Renegade HR called "Create a Performance Management Culture The Ghandi Way" and I want to extend my thoughts on this approach. All too often companies do their reviews once a year and forget about the employee''s development until next year''s reviews come around. Then when it comes time for next year''s reviews the managers rate the employees similar or identical to the previous review and their development plan looks no different than the previous year''s.

What Do You Like About Coworking?

Future of Work

It’s incredibly clear that coworking - using a shared work facility and being around other people - is “hot.&# The number of coworking facilities is growing by leaps and bounds all over the world, and there are more and more folks choosing to spend part of their work time in those settings. So, being naturally curious and fascinated by this shift in work styles, I’m wondering which features of the coworking concept are most appealing.

Forget the Kids--It's the Adults Online Who Need Critical Thinking Skills

The Bamboo Project Blog

Stephen Downes points to a column by Larry Magid on the need for today's young people to develop critical thinking skills that will help them better evaluate what they read online. In it, Magid talks about the fact that in the old days" of mass media we had "trusted" news sources that we could generally rely on for the "truth." With the proliferation of media in the Internet age, this has changed.

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On the Job by Anita Bruzzese: Being a Hiring Manager Doesn't Give.

45 Things

Being a Hiring Manager Doesn't Give You the Right To Be a Jackass. I write a lot about how to pen a great resume, what to wear to an interview and how to give terrific answers to tough questions from hiring managers

How to Activate Employee Voice to Create and Sustain a Speak Up Culture

This whitepaper details how leaders can shift into an ‘action mindset’ that allows for growth and change at every level of your organization. Speak Up cultures promote productivity, improve retention efforts, and create positive employee engagement.

A KM Strategy Built on the Collective Knowledge of Ecopetrol

Conversation Matters

Two years ago I participated in a meeting to develop a knowledge management strategy for Ecopetrol, the state oil company of Columbia, South America. I want to describe it because it has stayed with me as a good example of an organization making use of its collective knowledge.

Employers Capitulate on Business Slowdown – The Turnaround is Coming

Josh Bersin

In our Q2 TalentWatch® research report (TalentWatch is Bersin & Associates business research on employment, hiring, talent readiness, and investment trends, available to research members) we see. Bersin & Associates, Leading Research and Advisory Services in Enterprise Learning and Talent Management.

Performance Incentives


Employees that have performance incentives as part of their compensation package need to earn their bonuses or other form of incentive compensation. In some organizations, incentive compensation is too loosely tied to performance and payments are made regardless of performance. This sends a very bad message in terms of accountability. When performance does not meet the minimum requirements for payout under an incentive compensation arrangement, there should be no payout.

New Research Report on Flexible Work for Nonexempt Employees

Future of Work

We recently completed a research project in partnership with World at Work. Titled “Flexible Work Arrangements for Nonexempt Employees,&# it is now available for download from the Word at Work website at this link (the link also includes an embedded video of Ryan Johnson , Director of Public Affairs, interviewing WDC’s Charlie Grantham about the research. The section on our research is about halfway down the page; click on “View the Complete Results&# to download the report).

The Art of Selecting Candidate Pre-Hire Assessments

Speaker: Melissa Dobbins, Founder & CEO, Career.Place

At the core of successful hiring practices is the fair and accurate evaluation of skills, abilities, knowledge and other criteria for a job. One powerful method to do this is through psychometric assessments. The right assessments used in the right way provide objective evaluation of criteria that are far more accurate than interviews alone. Unfortunately, choosing the wrong assessments or using assessments in the wrong way can lead to bad choices, biases, and even discriminatory practices that violate compliance standards.

10 Questions for Your Reflective Practice

The Bamboo Project Blog

Meredith Levinson has posted a series of 6 excellent questions to identify change agents and innovators during a job interview that she got from Amanda Hite, founder and president of recruiting and HR consulting firm Talent Revolution. It occurs to me that these six questions would also be great thought starters for both individual and organizational reflective practice. They are: What do you do to build, manage and maintain your network? If I Google you, what will I find?

Human capital only appreciates if you appreciate it

Working Girl

This seems to be the ultimate secret of human capital management. You may think you know this, but do you really? If you look at any financial statement you will see debits and credits, which in turn represent assets and costs. That''s the secret of accounting, by the way. Most assets become less valuable over time. Again, nothing mysterious happening here, if you buy a new SUV (shame on you!)

The Problem and the Fix for the US Intelligence Agencies' Lessons Learned

Conversation Matters

One of the fascinating task my consulting brings is the opportunity to conduct in-depth studies of complex issues about knowledge sharing in a variety of organizations. This post is about a recent study I conducted for the Defense Intelligence Agency (DIA) to look at the Lessons Learned problems across the Intelligence Community (IC) and within DIA specifically.

The Importance of Individualizing a Cover Letter

Evil HR Lady

I don't hire people; haven't hired people in years. But, I can still tell you that it's important to make sure what you send to someone who does hire people is tailored to that particular job. I was reminded of this when I received an e-mail from a public relations person who wanted me to promote a book. I know that this person did not tailor his e-mail to me at all for the following reasons: 1. He just starts out with the text. No salutation including my name.

Recognition and Rewards Buyers Guide

Recognition and rewards are an integral part of your company’s employee experience. So, it’s critical to get a platform that fits your company culture on the first try. Check out this guide to understand what questions to ask before finding a new Recognition & Rewards platform.

What'ya Think About Our Blog?


Hey Everyone, as you can see ReviewSNAP completely revamped the look of our blog. We would appreciate your feedback on the look and feel of the blog. Blog business blog HR blog


What Do You Call “Corporate Headquarters” in a Distributed World?

Future of Work

I recently came across that question from a senior HR executive who works for a global volunteer organization. She phrased the question this way: we have been going though some organizational restructuring. As part of this change effort we want to also change the way people reference what in the past has been called our “Headquarters” – basically the office that is similar to a corporate home office.

Information Literacy and Habits of Mind

The Bamboo Project Blog

Here's an interesting tidbit published in Science Daily --researchers analyzed 91 studies that included over 8,000 people and found that most of the time we seek information that supports our viewpoints and then screen out everything else: The researchers found that people are about twice as likely to select information that supports their own point of view (67 percent) as to consider an opposing idea (33 percent). Certain individuals, those with close-minded personalities, are even more reluctant to expose themselves to differing perspectives, Albarracín said. They will opt for the information that corresponds to their views nearly 75 percent of the time. The researchers also found, not surprisingly, that people are more resistant to new points of view when their own ideas are associated with political, religious or ethical values. This seems to be another piece of evidence that confirms my concerns about online homophily , which of course extends offline as well. As humans, we're innate patternmakers. But to some extent, we seem bound to find data that supports the patterns we already see, as opposed to seeing new patterns in the data. A few years ago I was trying to learn how to draw using Betty Edwards' book, Drawing on the Right Side of the Brain. What was most fascinating to me about the experience was how you have to turn off your left (analytic) brain in order to draw things as they really are. When the left brain is in full operational mode, we tend to draw not what we actually SEE (which is the raw data coming in), but our concept of that data. So we don't draw the face that's in front of us. Instead, we draw our idea of a face. For example, we don't place eyes in the middle of the face where they actually are. We put them toward the top because that's our construct of where they belong because of our hairlines. The point is, that while we think we see the data, what we really are looking at is our preconceived idea of what that information means. I read with interest Nancy White's excellent post the other day on Skills for Learning Professionals Part 2. In it she says that scanning, filtering, connecting and sense-making are critical skills. I agree with this, but think that maybe Nancy didn't go far enough in thinking about how we develop these skills. She offered a series of excellent questions to ask ourselves in terms of our ability to do things like scan and filter, but they don't take into account the habits of mind and psychological behaviors we bring to the table in developing these skills. In light of our tendencies toward homophily and pre-conceived ideas, it would seem there are deeper issues at work that we need to consider: When we are scanning, how do we combat our natural tendency to only "see" information that fits with our preconceived notions of the world? The skill of scanning isn't just about how well we are able to manage a stream of information. It's also about our ability to actually SEE information in its raw form. . In developing our filtering skills, how do we ensure that we are not filtering out information that doesn't fit wth our existing concepts and frames? I suspect that many, if not most of us, are likely to apply our filters in a way that shields us from data we may not want to consider. But this is not effective filtering behavior, particularly if we end up filtering out key data that would change our decisions or ideas about how things work. Creating a knowledge network is important, but if we are creatures of homophily, seeking out like-minded connections, then are we really using this skill to its full advantage? How do we make our networks diverse? As I've pointed out before, social technology tends to collude in this process of connecting us to like-minded people, for example suggesting friends who share our interests. But how do I ensure that I'm connecting to people who think differently than I do? How do we become capable of objective sense-making based on the actual data that is coming into us, rather than our IDEAS of what the data means? I think that the tendency to interpret information as its coming into our brains is so ingrained we don't even realize it's happening. That's why "beginner's mind" is an aspiration, rather than something most of us are able to do on a regular basis. . These skills are not just about the technology strategies we use to find, filter and make sense of information. They are also about the habits of mind that we bring to these activities. If we don't address both aspects, then we're missing something here. Flickr photo via vaxZine. Tags: learning.

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On the Job by Anita Bruzzese: My 5 New Rules for Cellphone Use

45 Things

Congress is currently seeking a ban on texting while driving after studies have shown that the practice is as dangerous -- or more so -- than drunk driving. Further, it's been found that even talking on a cellphone while driving means

Year in Review: Talent Acquisition in 2019 & the 2020 Impact

The year 2019 in talent acquisition was full of key learnings and insights that you can leverage in order to start 2020 ahead of the recruiting pack. This report walks you through core trends to continuously examine as you plan your recruiting strategy for 2020 and beyond.