Extensis

MARCH 14, 2024

Here are four reasons why treating this process with care promotes a great onboarding experience. The initial interactions during a client implementation process set the tone for the entire partnership, influencing the customer’s perception and expectations. Builds trust and confidence Companies don’t take service integration lightly.

Onboarding Software 105

Onboarding Software HR Software Planning Tools HR Planning 105

Linkedin Talent Blog

AUGUST 16, 2023

After starting out at the airline 14 years ago as a part-time gate agent, Melvina eventually became a full-time customer service representative. But because she lacked a college degree, her options to rise further were limited. Today, she’s an equity strategies specialist on Delta’s diversity, equity, and inclusion team.

Analytics 49

Analytics Staffing Software Time and Attendance Compliance Training 49

Workplace Mediation Blog

FEBRUARY 28, 2024

These are things frontline workers in service roles often find themselves dealing with. Whether it’s a disgruntled customer in a shop, a frustrated caller on a helpline, or a challenging guest at reception, these encounters are unfortunately all too common. How Common is Bad Customer Behaviour?

Strategy 52

Strategy Industry Study Immedis 52

Achievers

SEPTEMBER 8, 2020

Customer Service Week (October 5 – 9, 2020) is important to us here at Achievers. We’re an employee success platform, but we know that “Customer and employee satisfaction should be seen as two sides of the same coin.” Customer Service Week was designated by the U.S. What is Customer Service Week?

Employee Recognition 156

Employee Recognition Onboarding Software Case Study Compliance Training 156

Extensis

MARCH 28, 2024

Understand compliance One of the most complex parts of benefit planning is understanding the ins and outs of compliance and the ever-changing regulations. Understand compliance One of the most complex parts of benefit planning is understanding the ins and outs of compliance and the ever-changing regulations.

Trends 104

Trends Planning Tools Recruiting Software HR Software 104

Netchex HR Blog

MARCH 12, 2024

As long as we’re dealing with human workers instead of robots, people need to care about the work they’re doing, where they do it, and how they do it. Ensure better customer service Customers can be hard to satisfy, and they’ll notice when your staff doesn’t seem to care about the company’s reputation.

Employee Engagement 94

Employee Engagement Hiring Software Policies Onboarding Software 94

Extensis

MARCH 28, 2024

In this blog, discover how ExtensisHR’s PEO solution simplifies and streamlines HR for schools while empowering the staff’s mission to nurture young minds. The efforts charter schools put into learning institutions are nearly immersible. Here are several advantages charter schools receive when they utilize our customized PEO solution.

HR Software 80

HR Software Onboarding Software Planning Tools Compliance Training 80

Engagedly

MAY 6, 2024

A positive and engaging employee experience fosters a more productive, motivated, and loyal workforce, ultimately leading to increased customer satisfaction and business success. This translates directly to improved customer service, stronger client relationships, and ultimately, a more competitive edge.

HR Software 52

HR Software Onboarding Software Planning Tools Interview Software 52

Extensis

JANUARY 23, 2024

It’s worth noting that some PEOs have a history of unexpectedly introducing fees to their customers. PEOs provide various human resource outsourcing solutions, including HR guidance and employee benefits , payroll , recruiting , and risk and compliance services. However, not every PEO approaches transparency and trust the same way.

HR Planning 80

HR Planning HR Software Onboarding Software Assessment Software 80

Extensis

APRIL 17, 2024

Keep reading to understand the purpose of these systems and how ExtensisHR’s LOACloud can benefit SMBs’ leave policies. In this blog, learn what a leave management system is and how it benefits SMBs. A leave management system allows employers to receive, approve, and track employee leave requests.

HR Software 103

HR Software Recruiting Software Planning Tools System 103

Vantage Circle

JANUARY 23, 2023

Customer and employee experience are two of the most powerful factors in business. Denise Lee Yohn, the Keynote business speaker, argues in an HBR article that having a CXO may improve the customer and staff experience. Now, let's understand what a CXO is. They also coordinate with other customer experience officers.

Talent Experience 98

Talent Experience Hiring Software Planning Tools Assessment Software 98

Synergita

MARCH 7, 2024

As business leaders, understanding the distinct methodologies of these approaches is crucial to driving organizational growth and innovation. In this blog, we delve into the importance and benefits of each. In this blog, we delve into the importance and benefits of each. This brings us to the science of goal setting.

Productivity 90

Productivity Objectives & Key Results Planning Tools Bonuses and Incentives 90

Extensis

FEBRUARY 7, 2024

While increasing healthcare costs and claims remain a top concern, benefit customization through a PEO shows promise of putting SMBs on a positive trajectory. By delving into the research, brokers can better understand client pain points as they search for solutions in the new year.

Report 93

Report HR Software Recruiting Software Planning Tools 93

WEX Inc.

SEPTEMBER 6, 2023

As pet owners, we consider our furry friends as cherished family members, providing them with love and care. LSAs Lifestyle spending accounts (LSAs) can be customized by you to cover your employees’ pet-related expenses. LSAs Lifestyle spending accounts (LSAs) can be customized by you to cover your employees’ pet-related expenses.

Recruitment 59

Recruitment Policies Compliance Training Survey 59

Homebase

MARCH 29, 2024

You know your business like the back of your hand, but do your customers understand why your company is unique? You need to truly stand out in the crowd of thousands by showing what makes you different (and why people should even care). Once your name is out there, customers can find you. Probably not.

Planning Tools 52

Planning Tools Employer Branding How To Guidelines 52

Vantage Circle

FEBRUARY 25, 2024

Therefore, it is crucial that we understand its true potential. This blog will look at statistics demonstrating why employee recognition deserves serious investment from leadership. Understanding the Effective Ways to Recognize Employees How Does Recognition Impact the Employee Experience? So, let’s dive in!

Employee Recognition 111

Employee Recognition Examples Retention and Turnover Hiring Software 111

6Q

OCTOBER 3, 2023

It’s called the “Employees First, Customers Second” theory. This theory says that instead of always putting customers first, companies should focus on taking care of their employees’ happiness and well-being. When employees feel valued and empowered, they become more dedicated and productive.

Retention and Turnover 52

Retention and Turnover Assessment Software Compliance Training Recruiting Software 52

Extensis

JUNE 23, 2022

Quick Look: Customization is a buzzword infiltrating every area of the market as people seek genuine connections in a digitally enhanced world. Customer service is often an unspoken advantage ultimately responsible for a company’s rise or demise. Simplify plan explanations.

Planning Tools 98

Planning Tools Recruiting Software HR Software Assessment Software 98

InfoMart

FEBRUARY 27, 2024

BLOG Busting 8 Myths About Background Check Organizations Tammy Cohen , PHR, SHRM-CP February 27 2024 Most HR leaders understand the importance of background screening candidates. This approach improves customer relationships by making it easy to provide great support. This is true for some. We’re one of them!

Background screening 98

Background screening Hiring Software Onboarding Software HR Software 98

Netchex HR Blog

APRIL 17, 2024

Most restaurants already use POS software to manage orders and payments, so why not use restaurant HR software to better manage and care for your staff? Ultimately, when you take care of your staff, they take better care of customers. Anonymous customer evaluations provide one metric for tracking performance.

HR Software 80

HR Software Software Wage and Hour Training Payroll 80

PSB

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. It ensures that agents are well-prepared to deliver the service your customers expect. Effective training for call center agents is a vital investment for any call center.

Onboarding Software 52

Onboarding Software Planning Tools Compliance Training Video Recruiting 52

Extensis

APRIL 29, 2024

From expanding service offerings to elevating the level of personalized attention, all can be achieved by partnering with a PEO. Brokers can immediately expand their offerings with a comprehensive suite of HR services, which provide multiple advantages for small- and medium-sized business (SMB) leaders.

HR Software 52

HR Software Recruiting Software Assessment Software Interview Software 52

WEX Inc.

OCTOBER 20, 2023

Should I go to urgent care or the Emergency Room? Is urgent care cheaper than the ER? What does urgent care treat? That said, educating your workforce on the differences between urgent care, the emergency room and telemedicine is extremely important. On average, a typical co-pay for emergency room services is $50-$100.

Planning Tools 98

Planning Tools Immedis Resources Employee Benefits 98

PSB

JANUARY 24, 2024

Customer training is a critical aspect of ensuring the success of your products or services. This guide is designed to provide you with a comprehensive understanding of customer training , its importance, and how to implement effective strategies. What is Customer Training?

Onboarding Software 52

Onboarding Software Compliance Training Assessment Software HR Software 52

Extensis

FEBRUARY 13, 2024

This setback can lead to uninformed care decisions, as well as frustrating and costly consequences while pursuing health needs. In this blog, learn how offering healthcare advocacy solutions as part of an employee benefits package can help fix this issue and empower workforces to get the care they deserve.

Wellness 59

Wellness Planning Tools HR Software Compliance 59

Hppy

JULY 20, 2023

Have you ever decided to evaluate your customer support team’s performance only to discover you’ve been walking on a thin rope? You found pile-ups of backlogged tickets, overtly lengthy first response times, and other metrics that do not reflect your service positively. So, telling your customers you care is not enough.

Planning Tools 70

Planning Tools Hiring Software Productivity Knowledge Base 70

Professional Alternatives

FEBRUARY 2, 2023

7 Keys to Creating a Great Customer Service Team? Here are some of the best tips to follow when making the perfect customer service team. Care About Your Employees For your team to care about customers, you need to first care about them. This allows you to better understand them.

Hiring Software 52

Hiring Software Onboarding Software Interview Software Video Recruiting 52

Center for Coaching

AUGUST 17, 2023

Expanding your business can be a great way to increase profits, reach more customers, and build a strong brand presence. It is important to identify relevant Key Performance Indicators (KPIs) such as sales, conversions, customer satisfaction, or any relevant metrics that contribute to your goals.

Planning Tools 52

Planning Tools Assessment Software Certification Coaching 52

Analytics in HR

NOVEMBER 2, 2023

This can sound daunting, but it’s actually a great way to give employees clear directions that protect everyone, including employees, customers, and even communities at large. To help you get started on developing your organization’s code of conduct, we’ve provided a template that can serve as a foundation basis for customizing your own.

Code of Conduct 62

Code of Conduct Examples Company Guidelines 62

Staffbase

FEBRUARY 20, 2024

Of course, this being a Staffbase blog post, it should be no surprise who we think makes the best intranet product on the market. Cautions: While Akumina excels in integration and customization, its weaker analytics features may not provide the depth of insights desired by some organizations. But fear not!

Software 52

Software Analytics Diversity Industry 52

Staffbase

FEBRUARY 20, 2024

Of course, this being a Staffbase blog post, it should be no surprise who we think makes the best intranet product on the market. Cautions: While Akumina excels in integration and customization, its weaker analytics features may not provide the depth of insights desired by some organizations. But fear not!

Analytics 52

Analytics Diversity Software Industry 52

Staffbase

FEBRUARY 20, 2024

Of course, this being a Staffbase blog post, it should be no surprise who we think makes the best intranet product on the market. Cautions: While Akumina excels in integration and customization, its weaker analytics features may not provide the depth of insights desired by some organizations. But fear not!

Analytics 52

Analytics Diversity Software Industry 52

Extensis

MARCH 29, 2023

Quick look: Organizations with a strong company culture better retain employees, increase their bottom lines, and deliver superior products and customer service. And while a healthy culture occurs organically, it takes careful planning, strategizing, and listening to achieve it. Culture matters. What is company culture?

Assessment Software 98

Assessment Software Hiring Software Company HR Software 98

Extensis

AUGUST 31, 2023

A PEO takes on all HR responsibilities, including benefit administration and risk management services. A PEO takes on all HR responsibilities, including benefit administration and risk management services. While everyone understands the importance of offering robust benefits, budget restrictions often limit options for SMBs.

HR Software 106

HR Software Planning Tools Compliance Training Trends 106

Extensis

SEPTEMBER 20, 2023

Quick look: In 2021, Gallagher data showed employee engagement and retention strategies were not aligned, meaning employers had to work twice as hard to keep their top talent. However, the latest study in 2023 shows the two are converging once again, and business leaders should be ready to adapt to and optimize what’s most effective.

Employee Engagement 105

Employee Engagement Study Career Development Planning Tools 105

Ongig

JUNE 3, 2020

What are the best Customer Service job titles for you and your team? You’ve got a lot (Customer Service, Customer Experience, Customer Success, Customer Care, etc.) I reviewed 164 Customer Service job titles searched for by candidates (and employers!) Client Care (IBM uses).

Planning Tools 95

Planning Tools Recruiting Software Assessment Software Adobe 95

Rallyware for Human Resources

JANUARY 10, 2023

The experience model takes into account the complexity of its end users, understanding that any product is in fact an interrelated process of many components. Retail employee training ends up being crucial to a customer’s impression of a cappucino. The question, as ever, is how.

Onboarding Software 86

Onboarding Software Interview Software Compliance Training Training 86