Thu.Mar 30, 2023

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Want to boost engagement, retention? Dig into your Employee Net Promoter Score


In a business environment that has been plagued by the “Great Resignation” and “quiet quitting,” employers and their HR advisors are understandably concerned about managing both turnover and engagement. They need to know sooner, rather than later, if the culture is supportive of employees. Once an employee gives notice, it’s too late. - Advertisement - There’s a simple diagnostic tool that can help—eNPS, or employee net promoter score.

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How HR Can Create a Customer-Centric Culture

Analytics in HR

The business case for customer-centricity is clear. Organizations with customer-centric cultures are 60% more profitable , and 90% of organizations state that they compete on customer experience alone. HR is often tasked to incorporate customer-centricity into organizational values , onboarding, and training, yet often these initiatives fail to bring real change toward a customer-centric DNA.


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Peloton, Hearst and REI land new chief people officers


Three industry titans named new chief people officers in March, including one that marked a milestone with a newly created CPO position and another that gave its new HR leader direct access to the CEO. - Advertisement - Former Twitter HR leader heads to Peloton Fitness platform Peloton appointed Dalana Brand as its CPO, who will lead the company’s global people team and report directly to the organization’s CEO, Barry McCarthy.

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Episode 392: Gaining Knowledge and Experience by Opening up to New Opportunities With Leslie Aument


Workology Podcast interview with Leslie Aument, Head of People at Kojo Technologies, sharing advice on how to gain knowledge and experience. The post Episode 392: Gaining Knowledge and Experience by Opening up to New Opportunities With Leslie Aument appeared first on Workology. I think to be really strong in the CHRO role, you need to be, you need to have really good business acumen.

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AI & DEI: With Great Opportunities Comes Great HR Responsibility

Speaker: Jen Kirkwood - Partner, Responsible HR & AI at IBM and World Economic Forum Executive Fellow

The promise of AI for today’s organizations is real, yet in a frenzied state of experimentation, many stumble to get to a full-scale enterprise. As companies race to discover what generative AI can do, HR must lead conversations about how to balance cutting-edge innovations with integrity, trust, and diversity. Globally, organizations are at a critical intersection of Diversity, Equity, Inclusion, and AI acceleration.

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Top Outplacement Firms: 4 Key Considerations

Intoo USA

The task to select an outplacement provider, whether during an annual review of benefits, or in preparation for a reduction in force, can feel overwhelming. So how can you be sure you’re choosing a top outplacement firm? Below, we review the features and benefits that strong programs offer, so that during your evaluation process you can easily compare outplacement companies and find the right benefits for your organization.

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Training Your Employees is a Recession-Proof Strategy


Training employees during a recession is a great way to improve morale, reduce operating costs, and increase productivity. Learn how to make training more effective during a recession with this guide.

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quitting right after a party, mentioning nude modeling at work, and more

Ask a Manager

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. Can I quit right after a fancy work party? Is it a good idea to wait to submit my notice until the Monday after a big work party on Saturday? I desperately want to quit my job. My coworkers are friendly and the workplace is the furthest thing from toxic; it’s just a terrible fit for me personally.

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The Secret Way Smart Firms Grow Instead Of Fighting For Top Talent

Forbes Leadership Strategy

Brian Gerstner, president of White Label IQ, says flexible staffing can boost innovation, provide access to specialized skills, improve employee morale, and adapt to changing demand.

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Top Skills and Traits Recruiters Should Look For in Remote Employee Candidates


If you’re putting together a remote team, you might be wondering what makes a good remote employee. Are there any skills or traits that make an employee suitable or unsuitable for a remote role? Remote working and in-office working have quite different dynamics. When working remotely, you don’t get to see coworkers much and your collaboration is limited to online meetings, phone calls, texting, or asynchronous communications.

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Early Tenure Turnover: Stop the Revolving Door of Hires

Speaker: Dr. Craig Ellis, Head of I-O Psychology, HighMatch

Are you facing a revolving door of hires, especially within their first 90 days of employment? In this webinar, Dr. Craig Ellis, a leading industrial-organizational (I-O) psychologist, offers insights and strategies to unravel the mystery behind early tenure turnover. Identify the root causes of early attrition to mitigate turnover’s impact in the first 12 months.

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Three Questions That Can Help You Stand Out And Change How You Work

Forbes Coaches Council

We’ve often heard that if you want better answers you need to ask better questions, and this is an opportunity to ask better questions beginning at your very next board, department or project meeting.

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The impact of the work environment on employee’s mental health


A lot of people spend the majority of their lives at their workplace and it can play a crucial role in the overall wellbeing of employees. while a negative work environment can lead to stress and poor performance. A positive environment can increase productivity and engagement amongst employees and can be characterised by a safe space with a supportive and engaging team, open communication, a comfortable physical space, etc.

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Should your organization have a social media policy for employees?


Social media and the professional world can be a complicated mix. While it’s an important part of branding for many organizations, all it can take is one misinformed tweet/photo/video/snap/etc. to send a well-curated feed, and the brand reputation of an org, crumbling. That’s why it’s vital to have a social media policy for employees. We’ve all heard someone in their 30s (or older) say how grateful they are not to have grown up with social media.

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update: should I report my fatphobic boss or am I being too sensitive?

Ask a Manager

This post was written by Alison Green and published on Ask a Manager. Remember the letter-writer wondering whether to report her fatphobic boss ? Here’s the update. As a recap, I was really struggling with my grandboss, Miranda, and her lack of boundaries, particularly about my changing body after I had a medical issue and procedure that resulted in me losing about 100 pounds.

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Bridging the Gap: The Intersection of DEI Initiatives and Employee Benefits

Speaker: Jaye Johnson, CBP

Unlock the secrets to transforming your organization’s employee benefits into a strategic tool for Diversity, Equity, and Inclusion (DEI). During this informative session, we will discuss common pitfalls in traditional benefits and then delve into the essence of DEI in employee-centric benefit offerings. This involves not only defining DEI in the workplace but also understanding the pivotal role that employee benefits play in fostering a diverse and inclusive environment.

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Four-Day Workweek Trials Signal Advantages for Employees and Business


Everyone loves a three-day weekend, and new trends in work might mean that every week is a little shorter. A four-day workweek may do more than give you an extra day to catch up on laundry, though. Research indicates that a shorter workweek benefits the employee, the workplace, and the environment.

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How videos can help you win new customers

simpleshow video maker

Written by Brenna Cuba | 30th March 2023 The increase in prioritizing video marketing and the obvious push from social. The post How videos can help you win new customers appeared first on simpleshow.

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Outplacement Benefits: Why is It Important?


It’s a story that many CEOs know too well. Some staff members are underperforming, and the firm is facing some budget cuts—you decide to cut your losses and lay off certain workers. But cutting down a workforce has never been easy. Both the exiting employees and managers are bound to undergo emotional turmoil as they prepare to face this new transition.

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Outsourcing HR for International Expansion

Global Expansion

Businesses considering expanding into foreign markets are more likely to succeed if they can hire talent in their target countries. To be successful, one of the major factors employers must consider is the extent and complexity of global human resource (HR) management. For many companies, handling international HR in-house isn’t a viable option. It could be because of the increased workload, the regulatory requirements of international recruitment, time zone differences, logistical concerns, or

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Delivering DEI Training That Drives Real Change

Speaker: Jeffrey Hall, Chief Creative Office of WILL Interactive

Great DEI training improves engagement, retention, and teamwork. Poor training does little. What content areas are right for our organization? How can you construct training around empathy-building, relatable stories for a positive disposition to hard topics? We’ll cover the latest research on how to make training that actually delivers attitudinal and behavioral shifts.

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How to talk to employees nervous about job security


Whenever there is economic uncertainty or public, mass lay-offs, it’s understandable why many employees may be worried about their job security. After all, one of the primary tactics that employers may deploy to help weather a recession is to cut company expenses, which often involves downsizing the business and a round (or several) of lay-offs and furloughs.

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Constructive Feedback Examples: 100 Helpful Ideas (Free Template)


Feedback plays a crucial role in enhancing employees’ effectiveness. Whether it takes the form of peer feedback or feedback from managers, it strengthens each team member’s abilities. That’s one of the reasons we’ve compiled this of constructive feedback examples. In performance management , we recognize two types of useful feedback: Positive feedback, which shares appreciation or points out what is going well.

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should our raises be late just because our performance reviews are late?

Ask a Manager

This post was written by Alison Green and published on Ask a Manager. A reader writes: I work for a small company. The leadership and many members of the team, myself included, left another, much larger company three years ago to start this firm. I’ve gotten great annual pay increases at the new small company! But my gripe is that they don’t seem to be pegged to any kind of 12-month calendar; they’re contingent on when our reviews get scheduled, which our founders are very laid

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4 key ways to build a relationship with your board of directors


Bracing for your next presentation with the board of directors ? - Advertisement - You’re not alone. But to curtail your concerns and steer you toward building a rock-solid relationship with your board as you rise up the leadership ranks , focus on these four areas: credibility, building relationships, educating the board and influencing outcomes.

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Are There Gaps in Your HR Policies?

Putting the right HR policies in place can help your organization grow smoothly and help your company culture thrive. Use this essential HR checklist to cover the basics and make sure there aren’t any gaps in your HR functions.

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Laurie Ruettimann: ‘We Can Fix Work by Fixing How We Think About Performance’


‌Laurie Ruettimann has dedicated her career to fixing work for everyone. And businesses increasingly are getting the message. Since the COVID-19 pandemic began, more companies are rethinking their people processes and challenging HR leaders to do better.

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How Do Personality Types Influence Performance Reviews?


Performance reviews are an integral part of any organization’s talent management strategy, as they help evaluate an employee’s contributions to the company and identify areas for improvement. However, performance evaluations can be tricky when it comes to evaluating an employee’s personality type. Personality traits such as communication style, work ethic, and attitude can greatly influence an employee’s performance, making it important for managers to understand how an

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what are the best and worst pranks you’ve seen at work?

Ask a Manager

This post was written by Alison Green and published on Ask a Manager. In preparation for April Fools’ Day on Saturday, let’s discuss pranks at work. One thing I’ve learned writing this column is that pranks are a lot more controversial than I’d previously realized. Some people see all pranks as inherently mean-spirited and thus never okay at work.

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How to Prevent Candidates from Backing Out of the Hiring Process?

Recruiters Lineup

Recruiting new employees is a crucial process that requires time, effort, and resources. However, it can be frustrating when candidates back out of the hiring process, leaving employers in a bind. Not only does this disrupt the hiring process, but it can also have a negative impact on the company’s reputation. Fortunately, there are several ways to prevent candidates from backing out of the hiring process. 1.

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Managing Your Recruitment Agency Spend in 2024

Feeling overwhelmed by a juggling act of internal recruiting, agency relationships, and direct hire spend? You’re not alone. In today’s competitive talent landscape, building a dream team requires strategic orchestration. Recruiting agencies and search firms provide invaluable services, but managing them effectively alongside your internal team can pose unique challenges.

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Hear from the authors; seven themes in people analytics report 

LACE Partners

We have recently launched our newest people analytics report, Market pulse check: Seven common themes in People Analytics. This piece of research focused on the People and Workforce Analytics (PWA) space and aimed to answer two questions; what are the key trends in the people analytics space? and which challenges will be most significant moving forward?

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Not Chosen For An Interview? It May Have Nothing To Do With Your Qualifications

Forbes Coaches Council

Turns out, there’s much more that comes into play. Here are a few reasons why you likely didn’t get chosen for an interview, qualifications aside.

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Celebrating the Women in Our Industry by Telling Their Stories


As we close out Women’s History Month 2023, and this year’s theme, "Celebrating Women Who Tell Our Stories," we wanted to take a moment to tell the stories of some of our colleagues.