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The Beginner’s Guide to Benchmark your NPS Score like a Pro!


If there’s any loyalty metric that has become insanely popular over the years, then it is definitely the Net promoter Score. Companies are increasingly adopting the metric to dodge the cut-throat competition and stay ahead of the curve. Well, I assume you are no exception.

HSD Metrics® Expands Staff With Hiring of Brittany Tony

HSD Metrics

Covington, KY / January 1, 2020 – HSD Metrics®, a human resources technology company with over 230 national and international clients, welcomes experienced professional, Brittany Tony, to its high-energy team of consultants, analysts and researchers.

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13 Product Management KPIs and Metrics You need to Know


You can use certain metrics that measure the product’s performance. Finding the right metrics to measure is pivotal to having a successful product strategy in place. Well, you know what I am talking about right? Some of the metrics are best left untouched. #3

10 Key Customer Engagement Metrics that Every CX Executive should Know


You can measure it by using various customer engagement metrics into consideration. 10 Key Customer Engagement Metrics . Customer Engagement Metrics are crucial indicators of how your business is faring in terms of engagement. It is the most popular transactional metric.

Top 10 Out-Of-The-Box Recruiting Strategies for 2020


Best Recruiting Strategies for 2020. which share reviews on the company’s culture, salary benchmarks, and other associated reviews. A well-crafted Job Ad is the first impression of the prospective candidate to your company.

4 steps to Building a Business Case for D&I


In addition, your organization could also lose out on customers or investors, as more and more companies are requiring diversity benchmarks to be met before they work with or invest in a business. So which diversity and inclusion metrics do you want to measure? .


The Optimal HR to Employee Ratio

Analytics in HR

In this article, we will look at what the HR to employee ratio is, list factors that will influence this ratio, and give a benchmark of the HR to staff ratio. HR to employee ratio best practice Optimal HR to employee ratio benchmark. Optimal HR to employee ratio benchmark.

Intent Industry News: ABM Benchmarks, Data Strategy, B2B as B2C, and More

Aberdeen HCM Essentials

The roundup includes articles that cover ABM benchmarks, the push for stronger data strategies, treating B2B marketing more like B2C, challenges for the modern marketer in the B2B industry, and an obsession with intent data. Live Webinar: ABM Benchmarks for 2020.

20 predictions for customer experience in 2020

Qualtrics HR

Our team of CX experts have looked into their crystal balls to see what’s coming around the corner in 2020. First, they’ll adapt contact center metrics that get managed. Well, certainly both seem viable. Come see Luke Williams (Head of CX Strategy) at X4 2020 to find out.

The Top 8 Features to Look for in a Performance Management System


It improves transparency in how you review your employees and monitor their progress, giving you an objective set of metrics to help you evaluate everyone by the same criteria. Clear metrics of success. Strong visuals will help make employees’ progress crystal-clear as well.

10 Best KPIs for every Sales Manager to Track Team Performance like a Pro!


KPIs provide a benchmark with data, thus ensuring that organizations can move forward in the right track. Efficient training : Sales Managers are the ones who are responsible for keeping the salespeople in high spirit as well as giving them the right guidance.

6 Steps To Effectively Manage Your Recruitment Budget

Pragna Technologies

Without a well-planned recruitment budget, you always run the risk of overspending and ruining your entire hiring plan for the year. Likewise, it very well may be hard to follow all the costs that were brought about in hiring a candidate.

HR Tech Weekly: Episode #253: Stacey Harris and John Sumser

HR Examiner

Air Date: February 13, 2020. And how about you, your home right now too as well John? Well, that’s really good. So throwing out calculations and metrics again, I don’t spend as much time in the recruiting space, I think, as many others including yourself.

Episode 2: How to get your recruiting metrics right in 2020 ft. The Crown

Hacker Earth

Welcome to the second episode of #NetflixandHire where we learn some great ways on how you can get your recruiting metrics right! But can you be so sure of doing these things without the right metrics? In fact, the Recruitment Operations benchmark report by Yello vouches for the same.

Absenteeism Rate Explained | Formula & Meaning of Absence Rate

Analytics in HR

The absenteeism rate is a key measure of organizational health and well-being. In this article, we will explain the absence rate, how to calculate this rate according to ISO norms, and give some benchmarks on what a healthy and a high absenteeism rate looks like.

The 2020 Beginner’s Guide for Net Promoter Score Calculation


Well, as a matter of fact, who is not? From the ubiquitous Amazon, and Apple to SMEs, around 65% of the world’s companies have by now adopted this metric. Now those of you who are yet to use the benchmark will be skeptical. Well, we are yet to come to the best part.

All You Need To Know About Customer Retention – The Ultimate Guide


You have various benefits by following well-defined customer retention strategies. Knowing the number will help you measure your retention correctly, track your progress, and you will have something to benchmark your future goals.

Culture! (Hacking HR panel)

Strategic HCM

So any type of benchmarking is bound to be at least partly misaligned. This means that putting quantitative metrics around culture is bound to subtract meaning from its measurement.

The Intangible Elements of Power

Thrive Global

On their way up the mountain, they crossed paths with a descending group of professional athletes and climbers who, despite also being exceptionally well prepared, were forced by circumstances to turn around before reaching the top.

The value of Corporate Social Responsibility (CSR) – and how to get it right

Qualtrics HR

As well as caring about great products, prices and service, consumers are now choosing and sticking with brands that help (or does not hurt) society and the environment. As well as helping attract top talent, a CSR program can have a positive impact on how employees behave within the organization. It’s one more way to strengthen a sense of shared purpose, as well as to support and socialize sustainable choices and behaviors.

The Future of Business: People Analytics for Everyone


That’s why we predict in our HR Trends 2020 report that people analytics will continue to spread. Unlike transaction reports that simply display the data, analytics summarizes information and processes into metrics and measures to help you drive change.

Astronology®: 2020 Compensation Budgeting Forecast Part 3:Trends in Not-for-Profit Executive Compensation

Astron Solutions

Increased concerns regarding the apparent high level of executive total compensation relative to the mission of the not-for-profit, as well as greater publication of not-for-profit executive compensation levels, have put pressure on Boards and their compensation committees.

Survale Platform Hosts Hundreds of CandE Award Participants as it Enters Third Year as CandE Award Research Platform

Survale HR

Talent Board gathers candidate feedback and determines industry standard candidate experience benchmarks using Survale’s Talent Feedback Platform. SAN FRANCISCO, CA (December 17, 2019) – Survale announced today its 3rd consecutive year as survey research platform for the Talent Board’s annual Candidate Experience Awards (CandE Awards) Benchmark and Research program. Survale Platform Hosts Hundreds of CandE Award Participants as it Enters Third Year as CandE Award Research Platform.

The 2019 Recruitment Year in Review


Hopefully that means you’re wrapping up your recruiting strategy for the year, finding a way to spend your last few budget dollars, and congratulating your team on a job well done. Less than 1 in 4 recruiters say that key metrics are available to everyone on their HR team.

HR Supercharged: How Modern Tech is Changing Work

ClearCompany HRM

Technology has made quite the impact on both what tools are being used in modern HR departments, as well as what features and functionality users expect. However, it is now estimated that over half of enterprises will rely on cloud-based or hybrid platforms for HR by 2020. It is now estimated that over half of enterprises will rely on cloud-based or hybrid platforms for #HR by 2020. Recently, we evaluated the findings of Bersin by Deloitte’s High-Impact HR research.

5 KPIs Every Professional Services Firm Should Track


With the release of Service Performance Insight’s “2016 Professional Services Maturity Benchmark” report last year, it was clear that the professional services industry is at an inflection point, with many key indicators on the decline. According to a November 2015 report from Forrester Research, “The State Of Digital Business 2016 to 2020,” executives in professional services expect 49 percent of revenue to come through digital channels or products by 2020.

What can Human Capital Management (HCM) do for your business and why you need it


What HCM Problems Do Organisations Face In 2020. WHAT HCM PROBLEMS DO ORGANIZATIONS FACE IN 2020. Even a well-crafted HCM strategy can face problems if there are hindrances and below are some typical examples. Table of contents. What is Human Capital Management (HCM).

Hireology Q2 2019 in Review: Learn About Our Latest Updates


Hireology Customer Success Metrics. During the second quarter of 2019, Hireology customers saw continued success with hiring, including the following key metrics: Q2 2019 Product Updates. In 2017, we launched the Insights analytics platform, which provides clear visibility into hiring metrics, highlighting points of strength and weakness in the hiring process. And in 2018, we made an update to the platform to make our Insights benchmarks even more accurate.



According to the 2017 North American Talent Board Candidate Experience Benchmark Research Report, 52% of candidates don’t receive any communication in the two to three (or more) months after applying. By 2020, 20% of organizations will include employee engagement improvement as a shared performance objective for HR and IT groups, but what metrics will they use?

5 NHS patient experience & satisfaction trends for 2019

Qualtrics HR

Health-related technology is also pushing consumer knowledge about health and wellness. Real-time feedback captured at every step of the patient journey is more important and relevant to improvement than comparisons to retrospective benchmarks— looking in the rearview mirror. Traditionally, operational metrics (O-data) such as safety events, clinical outcomes, bed occupancy or time in hospital have been analyzed separately from patient experience results.

Survale Clients Win Big at the CandE Awards

Survale HR

Many of Survale’s clients use Survale’s real-time, hiring stage-based candidate feedback to identify issues with their candidate experience prior to entering the Talent Board’s benchmarking research project. . Survale Clients Win Big at the CandE Awards.

How High-Performing Retailers Are Reinventing HR

SAP Innovation

But the ability of retailers to take advantage of growth opportunities depends on how well they’re keeping up with workforce trends. Retailers worldwide are fighting for the biggest share of in-store and Internet spend, which is projected to reach $22.492 trillion in 2015.

Is Your Business Ready For The Digital Transformation?

SAP Innovation

Almost everything that we do on a daily basis will have fundamentally changed by 2020. According to numerous surveys and studies, there will be more than 75 billion Internet-connected devices by 2020. The amount of data created in 2020 from all of these devices will be staggering!

How IoT And Digitization Can Reinforce The Cement Industry

SAP Innovation

According to a report by IDC and EMC , the data being generated is predicted to reach 44 trillion gigabytes by 2020. This down-time can add millions of dollars to a well’s cost. The ability to predict quality could be very advantageous in the cement industry as well.

You’re Not The Only One Wondering Where All The Financial Services Talent Went

SAP Innovation

Consider these statistics from the research: Only 42% of respondents feel they have ample data to understand the strengths and vulnerabilities of their workforce, while a mere 43% use metrics and benchmarking at all, and just 35% know how to extract meaningful insights from that data.