In a World of Chatbots, People are Still Your Biggest Asset
Ultimate Software
AUGUST 22, 2017
It’s been said that 2017 is “ The Year of the Chatbot ” and many organizations are heavily investing in bots to assist retail, marketing, and customer support efforts. These AI-powered technologies have the potential to significantly reduce labor costs, and Gartner predicts that more than 85% of customer interactions will be managed without human assistance by 2020.
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