Staffing and Scheduling Are Two Different Things – Friday Distraction
FEBRUARY 2, 2018
Years ago, I worked on a consulting project for a company that was facing customer service challenges. They were convinced the problem was training. So, they brought in a group of consultants to help them determine their training needs. Ends up, their challenge wasn’t training. At least not entirely. The issue was staffing and scheduling. That’s why I wanted to share with you this Time Well Spent from our friends at Kronos.