UpstartHR

FEBRUARY 16, 2023

 ”So there’s a massive amount of insights coming from this. We measure things like net promoter score — we have an average NPS of around 73, which as we all know is pretty great. And a big one for me is that 41% of people we actually go on to hire actually have used the platform once or more than once. That’s a really big figure to show this is actually supporting employees to apply with us and attracting them to us and being successful in getting a role with us.” L

Hiring Software 130

Hiring Software Talent Acquisition Recruiting Software Recruitment Marketing 130

UpstartHR

FEBRUARY 4, 2023

 ”The joke is pilots get in the plane, they read their checklist, and they take off. They push the [autopilot] button and sit back and wait for the plane to land itself. But when something goes wrong, suddenly the pilot’s got to take control. And then everybody’s life’s in that pilot’s hands. I think autopilot turned off for compensation people 18 months ago.” Bryan Briscoe, VP Global Compensation at Marriott International We’re Only Human — Epis

Compensation 130

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UpstartHR

FEBRUARY 1, 2023

Over the last year as companies struggled to find good people to hire and fought at the same time to keep their best staff, I knew there had to be a story there. I began digging into the data and found some surprising and potentially alarming details: there is a real talent shortage. I began writing about my findings and soon realized that this was a problem that begged for solutions, so I gathered stories of companies that are hiring and keeping their people in creative ways.

Hiring 130

Hiring Recruiting Software Company Data 130

UpstartHR

NOVEMBER 28, 2022

“One of our ramp agents interacted with our CEO during one of his station visits and mentioned that he had taught himself how to code and that he was interested in technology. Our CEO was able to come back and connect him with recruiters and with our career mobility center [to] learn about a new program that we were just standing up. That employee actually moved from a ramp agent into this program, and our CEO was the one to call and make him an offer.” .

Video Recruiting 130

Video Recruiting Recruiting Software Recruitment Marketing Recruitment 130

UpstartHR

NOVEMBER 2, 2022

“One day he challenged me and he said, ‘Listen, I want you to help our 477 store directors be great. But listen, I don’t want you to go and teach them about engagement. They don’t need like a history lesson. But I want you to teach them how to be engaging.’ As I’ve navigated through various organizations, what I realized is that most organizations have the same challenges around manager performance.” Kamaria Scott, Manager Enablement Expert at Accenture.

Training 173

Training Compliance Training How To Company 173

UpstartHR

OCTOBER 13, 2022

“What I’ve seen over the last six to 12 months is that companies are literally craving this information to understand: are they still competitive? Because they’ve made so many moves, whether it was with pay or benefits, they want to understand where they stack as it relates to their competition.” . Terry Terhark, Founder and CEO, NXT Thing RPO.

Hiring 130

Hiring Recruitment Report Industry 130

UpstartHR

AUGUST 19, 2022

“When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they’re not inspiring people, if they’re not demonstrating those interpersonal qualities that people see them as servant leaders, we’ve noticed that people are not willing to follow them. So we really emphasize that [serving] is exactly the quality that we want to see in leaders.” Ji-Yun Kang, Leadership Assessment and Selection, Mayo C

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UpstartHR

AUGUST 4, 2022

“The more that we could be pushing that on the business side to say beyond revenue and profitability, what is the quality metric? What is the wellbeing metric? Obviously, employee engagement many companies measure. Are we measuring the investments in learning that we’re putting out there for our people, even if they are people that end up leaving, if we’re improving the future employability of a workforce, surely that’s a good business and society metric.” Bhushan

Metrics 147

Metrics Employee Engagement Hiring Compliance Training 147

UpstartHR

JULY 11, 2022

“I think the danger that we tend to run as people analytics teams is that we’re not willing to take slightly bolder stances and say, “Hey, we have a better collective picture of the labor market. We have a better collective picture of what enterprise trends and behaviors are like.” We need to give strategic guidance and not just be turning over data products.” Zach Frank, Senior Manager of People Analytics, Freeman Company (formerly at Aramark).

Analytics 130

Analytics HR Software Hiring Trends 130

UpstartHR

APRIL 26, 2022

“I think the the one stat that came out of this research, that nine out of 10 employees would be more likely to stay with their employer if they had this benefit, I was just kind of blown away.” Rob Whalen, CEO, PTOExchange. We’re Only Human — Episode 140. One of the most common employee benefits is paid leave. Employers offer a variety of options, from more standard accrued leave during every pay period to a newer option for “unlimited PTO.” But how do people

Data 100

Data Employee Benefits Diversity Study 100

UpstartHR

MARCH 21, 2022

“We’re talking ISO 45003 that I highly recommend people look at. Or you can talk to people like me who can break it down into regular language. Those three components of psychological health and safety, which are the structure, the environment and the expectations of behavior.” Dr. Allessandria Polizzi. We’re Only Human — Episode 137.

How To 147

How To ATS 147

UpstartHR

MARCH 9, 2022

If we want to transform and do things differently, we always have a big “why.” We have a purpose we are going after. When I think about transformation, I say, how would you make a preferred way of working which will create delightful experiences for people at the center of that change? Shalu Manan, HR Transformation Strategist. We’re Only Human — Episode 136.

ATS 130

ATS 130

UpstartHR

FEBRUARY 23, 2022

The first advice I would say is be extremely clear about what your purpose is. When I came into this role, we were extremely clear about what not only my goal, but my purpose as a leader in what I was here to do. I think is important for all HR professionals to understand really the critical business needs for the organization that you’re a part of, and what is your role in your purpose within that?

CHRO 147

CHRO HR Function Data Compliance Training 147

UpstartHR

FEBRUARY 7, 2022

The days of a recruiter having to really remember or jot down different iterations, skills, synonyms, acronyms… Those days are gone. We are constantly learning based off of the resumes that we’re parsing. . Terry Bustamante, DaXtra Technologies. . We’re Only Human — Episode 133. . Back in December, Ben and over 100 other business leaders and technology providers attended the HR Tech Connect Summit in Jacksonville, FL.

Talent Acquisition 130

Talent Acquisition Hiring Software HR Software Recruiting Software 130

UpstartHR

JANUARY 24, 2022

In the last two years, I’ve had more people tell me “I never thought I would love summer school so much!” . Truthfully, I didn’t know that I would, either! It’s that love of getting together and inspiring each other that encouraged me to set up a special one-day session for HR Summer School lovers to get together during the cold months, and in keeping with the school theme, it’s called Winter Break !

HR Software 147

HR Software Resources Compliance Training Wellness 147

UpstartHR

JANUARY 18, 2022

I recently spoke for IAMHR, an event that Phenom put on, and they did a writeup of the session and some of my research. I’m reposting here because 1) it’s valuable and 2) it answers a question you are probably wondering about, which is “how in the world do we keep our people right now?” . Quick – what’s one of the biggest retention busters in today’s tough employment market?

Talent Experience 147

Talent Experience Hiring Software Retention and Turnover HR Software 147

UpstartHR

JANUARY 6, 2022

“We all want to be seen, heard, and recognized.” Abby Hamilton, Chief People Officer, LiveIntent. . We’re Only Human — Episode 131. . When it comes to performance processes at most companies, the expected outcomes are compliance and completion. But in this episode, Ben talks with Shane Metcalf of 15Five and Abby Hamilton of LiveIntent to understand what it takes to create not just a process, but a true culture of performance within an organization.

Compliance 147

Compliance Resources Company ATS 147

UpstartHR

JANUARY 6, 2022

The world is more virtual, remote, distributed ( did I forget any buzzwords? ) than ever before. . Our research at Lighthouse shows that video interviews, mobile assessments, and chatbots are seeing usage at higher levels than ever. Check out the graphic below from HireVue, where their data show that video interviews jumped 40% in the last year to 26 million video interviews cumulatively held on their platform.

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Video Recruiting Interview Software Data Assessment Software 147

UpstartHR

DECEMBER 6, 2021

“We collect three to 4 billion talent signals in the platform. That number is so large that if you were to spread it out over each second, it’s 30 years of data. It’s a crazy large number, but machine learning can look at that and in a millisecond find the patterns that you’re looking for and apply it to what you want in a heartbeat.” .

Hiring Software 263

Hiring Software Talent Experience HR Software Recruiting Software 263

UpstartHR

OCTOBER 20, 2021

Whew! It’s been a whirlwind on my end for the last few months, and a few things are certainly true: Moving to a new house is hard. In-person events are wonderful to experience again. Virtual events are here to stay! With that last point in mind, I am excited to announce a new event happening on October 27th focusing on recruiting, talent acquisition, and how to keep your best people.

Talent Experience 147

Talent Experience Talent Acquisition How To Recruitment 147

UpstartHR

OCTOBER 4, 2021

“No one likes leaving the comfort zone, but change forces you to leave your comfort zone, your known area. That is also an aspect of why it’s important to start early because you also need to transport the vision for why you change, why you transform things, because if people don’t understand why things are changing and what is the greater strategy, they will find it even harder to change themselves and their behavior.” .

ATS 147

ATS Change Management Strategy Groups 147

UpstartHR

SEPTEMBER 13, 2021

“That’s step one is you have to build that partnership. And hopefully now that the iron is hot, strike it. If you have been supporting your business and organization through this pandemic, how do you take advantage of that and make sure that now your voice is in the room. Make sure that now you’re using your voice and you’re saying some of these things.

Resources 264

Resources Compliance Training Company 264

UpstartHR

SEPTEMBER 7, 2021

“The job of a talent acquisition leader is actually like five or six functions put together. You’re a marketing leader doing outbound and branding. You’re a sales leader, leading a team of individuals having conversations, converting candidates, or an operations leader by coordinating and scheduling and setting up interviews through the funnel.

Talent Acquisition 264

Talent Acquisition Data Hiring Analytics 264

UpstartHR

AUGUST 25, 2021

Thousands of people have been our dataset this year that we’ve been talking to and analyzing and understanding what’s happening. There’s so much research and evidence here to help you. Transparently, I’ve never seen a market like we’re in today. I hope this gives you some good insights and good ideas to solve for the current challenges and an extremely difficult hiring market.

Talent Experience 113

Talent Experience Talent Acquisition Hiring Strategy 113

UpstartHR

JULY 27, 2021

“I had a client that in February of last year had 72 employees, all in Boulder, Colorado. By September of last year, they eliminated their office and went remote. They went from having all their employees in one state to having those same 74 employees, but across 14 different states.” Jordan Conley, President, Obsidian HR. . We’re Only Human — Episode 120. .

Isolved 113

Isolved Compliance Compliance Training Company 113

UpstartHR

JULY 8, 2021

“Companies can now optimize things like rewards and training and development. HR and the way companies communicate with employees is going to be based on personalization.” . Juan Betancourt, CEO, Humantelligence. . We’re Only Human — Episode 119. . The “one size fits all” approach is being replaced with the “one size fits one” approach at some of the most forward-thinking companies. .

Talent Experience 100

Talent Experience HR Software Compliance Training ATS 100

UpstartHR

JUNE 1, 2021

“There’s a lot of blame going around. Rumors, gossip, people are on their guard. So this kind of hidden anger and passive aggressiveness that I have seen, [what’s] always an eye-opener with clients is how many people need to be CC’d on any given email. So the more people that are CC’d in anything gives you an indication: there’s a bit of fear, and so that shows that there’s generally low trust.” .

Change Management 113

Change Management Policies Examples Compliance Training 113

UpstartHR

MAY 6, 2021

“What I see is that we’re no longer working from home. We’re living at work. And so how do we help employees work differently?” Maribeth Bearfield, Chief Human Resources Officer, Bright Horizons. . We’re Only Human — Episode 114. . In the last year, employers have struggled with how to support workers in a rapidly changing environment.

Diversity 113

Diversity Resources Compliance Training How To 113

UpstartHR

APRIL 26, 2021

“If this week a leader acknowledges [employee feedback], next week, the person is eight times more likely to participate again than if the leader said nothing the week before.” . Ruby Kolesky, Co-CEO and Head of Product, Joyous. We’re Only Human — Episode 113. . What’s your stance on employee feedback and anonymity? In today’s conversation with Mike and Ruby from Joyous, they share a bold proposal: stop making employee feedback anonymous, because you’re

Case Study 113

Case Study Study Compliance Training Productivity 113

UpstartHR

MARCH 30, 2021

“The platform was up and running literally weeks after the pandemic hit. And through this platform they saved 2,000 jobs, so it’s also about saving jobs by redeploying people effectively when the times are needed.” Jerome Ternynck, Founder and CEO, SmartRecruiters. . We’re Only Human — Episode 111. . In some brand new research , we found that internal hiring and talent mobility is a key priority for employers in the coming year, and they measure success through in

Hiring 100

Hiring Talent Acquisition Recruiting Software Interview Software 100

UpstartHR

MARCH 18, 2021

“I think as HR leaders, one of the biggest things that we have to do is never lose sight of the people.” Erika Lance, SVP of People Operations at KnowBe4. . We’re Only Human — Episode 110. . According to research, US-based organizations face an average cost of over $8 million for a cybersecurity breach. . Do we have your attention?

Strategy 140

Strategy Compliance Training How To ATS 140

UpstartHR

MARCH 8, 2021

“It’s about understanding that workforce isn’t a recruiting job. It isn’t a leadership job. It’s everybody’s job. If you have needs in the workforce, you must communicate them. And the vehicle to do that is our recruiting team.” Betty Jo Rocchio, Chief Nursing Officer, Mercy. . We’re Only Human — Episode 109. .

Recruiting Software 113

Recruiting Software Recruitment Talent Acquisition ATS 113

UpstartHR

MARCH 2, 2021

“We are what we call a conversational AI platform, the main product being our AI assistant, which was built with a really simple kind of mission to create magical experiences for candidates.” . Josh Zywein, Paradox.ai. . We’re Only Human — Episode 108. . Chatbots aren’t new. Most of us have used them as consumers to get support when we visit a website for a cable or mobile phone provider.

Hiring Software 113

Hiring Software Recruiting Software Interview Software Recruitment 113

UpstartHR

FEBRUARY 12, 2021

“The way work is getting done as increasingly flexible and it gives the worker the power of choice. That choice serves both the worker and the end enterprise.” . Dan Beck, COO of Utmost. . We’re Only Human — Episode 106. . Quick, your business needs to fill a talent gap you have, but you don’t want to hire a new staff member.

Hiring 113

Hiring Compliance Company Compliance Training 113

UpstartHR

FEBRUARY 5, 2021

“Be gentle with yourself. I think we can all afford a little compassion and we’re often able to give that to others easier than we’re able to give it to ourselves. Give yourself time for introspection to understand what truly motivates you and let that be your first step.” Kristin Richter, Engagedly. . We’re Only Human — Episode 105. .

Recruitment 113

Recruitment Compliance Training Company 113

UpstartHR

FEBRUARY 2, 2021

“You can reconcile accounting, but you can’t always reconcile people.” Jeremy Stickling, Chief Administrative Officer at Nussbaum Transportation. . We’re Only Human — Episode 104. . Turnover in some trucking and transportation companies runs nearly 100% a year, meaning they turn over virtually every employee over a 12 month period.

Case Study 113

Case Study Study Company Compliance Training 113

UpstartHR

JANUARY 15, 2021

“We can’t forget about being human.” Tom Moran, Chief Strategy Officer, Prodoscore. . We’re Only Human — Episode 102. . When workers gathered to work on assembly lines, productivity was easy: you counted the widgets produced per hour. In the modern workplace, it’s a much harder proposition. How do you know when knowledge workers are really accomplishing what they need to be?

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Productivity Coaching Tools Strategy 113