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Customer Retention Strategy: Mark Herbert Published in Contractor Magazine June 2020 Edition

The Incentive Solutions News blog

Released on June 17 th on Contractor Magazine’s virtual site as well as the physical magazine (download the digital PDF here ), Mark’s article, “Customer Retention Strategies During the Pandemic,” is part of a larger section of industry leaders offering “Best Practices” for businesses at this time.

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How to increase employee engagement from the top down

Insperity

Here’s a hint: It starts at the top. employees are engaged (passionate and committed) at work. Employee engagement starts at the top How do your managers stack up? To learn more about engaging your entire workforce, download our free magazine, The Insperity guide to employee engagement. Probably not.

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Words of Advice from 7 HR Thought Leaders

Achievers

Founder and principal at Bersin by Deloitte, Josh Bersin is a global HR analyst. Natalie Baumgartner is Chief Workforce Scientist at Achievers and she has spent her career translating engagement and culture research into software that enhances the employee experience. Do you want to engage your employees? Start with social recognition.

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HR Magazine Different Slant: Modern Organisation Models

Strategic HCM

It was great being recognised as one of HR Magazine's Movers and Shakers last month (and being included on the cover this month - can you spot me? - The full magazine is available to view or download here (you'll find my Different Slant article on pages 36-8). and how many other influencers can you name???).

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How to create an internal communication plan (and why it’s important)

Insperity

Here’s a look at the elements of an effective internal communication strategy and how to put a plan in place. Other companies have quarterly town hall meetings to give information to everyone at once. For more ideas on effective management, download our free magazine: The Insperity guide to leadership and management.

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How to capture institutional knowledge

Insperity

Ideally you would maintain these processes for every role at your company to put you in the best position no matter who might leave your company. At the outset, the project champion should speak to the whole team about the benefits of preserving institutional knowledge. This helps to set a reassuring, positive tone.

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Empathy at work: A highly desirable employee characteristic

Insperity

Empathy at work is a big topic of conversation right now. At the same time, the rise of remote and hybrid work has blurred the boundaries between professional and personal worlds. Summing it all up Empathy at work is a highly valued trait in leadership and team members alike. The answer is absolutely yes.

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