Employee Engagement: Getting Everyone on the Bus…Really!
DECEMBER 7, 2010
New operators work both day and night shifts, at times changing from one to the other with little notice. There is extremely limited supervision and support as the supervisor-operator reporting ratio is 1:350, which does not allow for continued coaching and development. This culture of entitlement promoted management based on who was next in line and not on who was best suited at coaching and developing the workforce. In Transit.