The Negative Effects of Losing Employees' Trust
SEPTEMBER 24, 2002
Interesting little piece in the Harvard Business Review (Sept 2002) titled The High Cost of Lost Trust. The author and his colleague set out to discover what affects might occur when employees believe there is a disconnect between what their Managers say and what their Managers do. In other words, if the Managers don''t "Walk the Talk" does the effect on employees negatively impact business.